

The CCT ContactPro® open Data-Connector offers integration and information exchange with the leading CRM / ERP solutions as well as individual adoption to specific applications and databases. Search, update and display parameters are flexible and easy to configure so that always the right information is available to support the agent in the best possible way.
CCT ContactPro can be configured to individual requirements and offers efficient support to increase agent productivity. A total view of all customer and/or case activities, together with preselected information from CRM and ERP systems, ensures improvements in customer satisfaction scoring and first time call resolution. The reporting and channel blending capabilities of CP allow the best possible use of resources and help to meet and exceed SLA targets.
Adoptable
Linked with other applications
Variable search options
Rule based support
CCT ContactPro® provides a Unified Agent Desktop Solution with Avaya Oceana and/or Avaya Interaction Center, Elite Multichannel, Elite Voice AES only and AEP POM Proactive Outreach Manager. Central Configuration is provided through a Snap-in and / or with the user management of the System Manager. Together with CP-Properties it provides a intelligent control about the CRM information that supports the agent at the CCT ContactPro desktop. CCT ContactPro® can be connected to multiple data-sources at the same time.
1801 N.E. 123rd Street, Suite 314
North Miami, 33181 FL
United States of America
Phone +1 786 738 5253
CCT Europe GmbH
Sumpfstrasse 26
6312 Steinhausen
Switzerland
Phone +41 41 748 42 22
CCT Deutschland GmbH
Karl-Benz Straße 9
40764 Langenfeld
Germany
Phone +49 69 7191 4969 0