Unified Communications - Contact Center
the modern communication platform for your business
A well-integrated communications platform helps companies work more efficiently and gain competitive advantages. As part of the rapidly increasing digital transformation of work processes, all applications and systems are more closely networked and better synchronized. Many functions can now be used very easily in customer contact and in the "Cooperation / Collaboration" area. These include phone, mobile phone, messaging, video, screen sharing and much more. In addition, real-time information from company applications (CRM-ERP-ITSM) is made available and can also be used in real-time for automatic decisions. CCT has specialized in the integration of communication systems and customer service solutions and offers its customers individually tailored systems and services.
Highly specialized and extensively certified for
Avaya Aura, Avaya Contact Center und Avaya IPO-CC
Ever since CCT Solutions was founded, we have been highly specialized in Avaya solutions. Our team of consultants, engineers and support specialists has extensive Avaya training and is certified for the entire product portfolio. CCT Solutions has an expertise that is unique on the market. The extensive software developments which CCT Solutions has developed on the basis of Avaya APIs and SDKs are also important here. In this context, the integrated CCT ContactPro portfolio has also been marketed via a worldwide reseller contract with Avaya since 2012. This also includes the 2 x annual Avaya DevConnect Partner Compliance Test and the award as Selected Product Partner.
There is a solution for every requirement here. Avaya Certified Implementation Specialists ACIS, Avaya Certified Support Specialists and Avaya Certified Design Specialists our colleagues can provide extensive support for the Avaya portfolio.
From standard maintenance to a full OPEX-based operating model with individual SLAs. CCT Solutions support offers all levels and combinations that meet the individual needs of our customers. CCT Solutions is an award-winning service and support organization. Certifications and qualifications always meet the requirements of our solution partners and document the professional training level of our support staff. Together with our coordinated processes, we guarantee fast problem solving with direct access to our partners.
Below you will find an excerpt of the supported Avaya solutions:
Our Awards
Enterprise World - The 5 Best Contact Center Providers 2021
Worlds TOP - Best Contact Center Solution Providers 2020
Avaya Innovation Partners 2019 worldwide
Avaya DevConnect Partner of the Year 2015 worldwide
Avaya Systems Integration Partner of the Year 2018
Avaya Systems Integration Partner of the Year 2014
Avaya Systems Integration Partner of the Year 2012
Avaya Aura, Avaya Contact Center und Avaya IPO-CC
Ever since CCT Solutions was founded, we have been highly specialized in Avaya solutions. Our team of consultants, engineers and support specialists has extensive Avaya training and is certified for the entire product portfolio. CCT Solutions has an expertise that is unique on the market. The extensive software developments which CCT Solutions has developed on the basis of Avaya APIs and SDKs are also important here. In this context, the integrated CCT ContactPro portfolio has also been marketed via a worldwide reseller contract with Avaya since 2012. This also includes the 2 x annual Avaya DevConnect Partner Compliance Test and the award as Selected Product Partner.
There is a solution for every requirement here. Avaya Certified Implementation Specialists ACIS, Avaya Certified Support Specialists and Avaya Certified Design Specialists our colleagues can provide extensive support for the Avaya portfolio.
From standard maintenance to a full OPEX-based operating model with individual SLAs. CCT Solutions support offers all levels and combinations that meet the individual needs of our customers. CCT Solutions is an award-winning service and support organization. Certifications and qualifications always meet the requirements of our solution partners and document the professional training level of our support staff. Together with our coordinated processes, we guarantee fast problem solving with direct access to our partners.
Below you will find an excerpt of the supported Avaya solutions:
- Avaya C-POD / POD FX
- Avaya Aura System Manager
- Avaya Aura SBC Session Border Controller
- Avaya Session Manager
- Avaya Session Manager & Device Service
- Avaya Communication Manager
- Avaya Call Center Elite
- Avaya Call Management System Supervisor
- Report Designer
- Avaya Call Management Sytem
- Workforce Management Anbindung (RTS, ECH, ODBC)
- Avaya Control Manager
- Avaya Workplace Attendant
- Avaya Application Enablement AES (.NET SDK. TSAPI SDK, DMCCSDK)
- Avaya Client SDK SIP Schnittstellen (SIP SDKs)
- Avaya Oceana-Omni-Channel
- Avaya Aura Messaging (Muldimedia)
- Avaya Aura Conferencing (Video)
- Avaya Interaction Center IC (SDK)
- Avaya Elite Multichannel EMC mit SDK Proxy
- Avaya Experience Portal IVR Interfaces
- Nuance & Lumenvox Spracherkennung ASR/TTS
- Avaya POM Proactive Outreach Manager (Client API)
- Avaya Aura Contact Center (.Net CCT SDK)
- Avaya CIE Customer InteractionExpress CIE (SDK)
- Avaya Call Recorder ACR & Advanced ACR-A
- Avaya Breeze Presence Server (APS) SDK & Breeze Co-BrowsingSnapp In
- Avaya Breeze Context Store REST API
- Avaya Breeze Snapp In SDK/UC & Oceana CC SDK
- Avaya IP Office
- Avaya IP Office Contact Center IPOCC
- Avaya IP ACCS
- Avaya IP Office Voicemail
Our Awards
Enterprise World - The 5 Best Contact Center Providers 2021
Worlds TOP - Best Contact Center Solution Providers 2020
Avaya Innovation Partners 2019 worldwide
Avaya DevConnect Partner of the Year 2015 worldwide
Avaya Systems Integration Partner of the Year 2018
Avaya Systems Integration Partner of the Year 2014
Avaya Systems Integration Partner of the Year 2012
