Welcome at CCT Solutions
At CCT Solutions, we empower businesses to enhance customer engagement through our comprehensive Multi-Experience solutions. Our integrated approach helps build strong customer relationships, reduce operational costs, and boost revenue.
Our Expertise
• Experience and Quality: With years of industry experience, we deliver high-quality solutions tailored to meet customer expectations.
• Learning and Transformation: We continuously adapt and innovate, ensuring our clients stay ahead in a dynamic market landscape.
• Flexibility and Reliability: Our solutions are designed for seamless integration, offering both flexibility and dependable performance.
Our Solutions
CCT Solutions leads in Multi-Experience customer engagement, facilitating communication across traditional and next-generation contact channels. We provide web and mobile applications suitable for both on-premises and cloud deployments, automating interactions via voice, web, email, chat, co-browsing, instant messaging, and video. This ensures your customer service agents and knowledge workers can effortlessly adapt to changing customer needs, reducing contact center costs and fostering efficient customer relationships.
Contact Center as a Service
Customer journeys are more than isolated transactions; each experience influences future decisions. Our cloud-based contact center solutions ensure every interaction is simple, seamless, and context-driven, creating memorable experiences for both customers and employees across all touchpoints. By gaining deeper insights into customer needs, your teams become more efficient and effective. As a leader in contact center solutions, CCT Solutions delivers best-in-class results tailored to your business requirements.
Why Choose CCT Solutions?
• Innovative Technology: Our solutions are built on robust, modern technologies with a modular architecture, allowing efficient implementation of updates and innovations.
• Global Clientele: We serve mid-sized and large organizations worldwide, helping them gain a competitive edge with customized communication and contact center solutions.
• Seamless Integration: We specialize in integrating new solutions with existing systems, enabling the activation of innovative functions and services as needed.
• CCT ContactPro® & CCT MX Cloud: Our flagship products are scalable omnichannel contact center solutions featuring an intuitive agent desktop and intelligent automation with AI, enhancing customer experience (CX).
• Dedicated Support: We offer tailored support and managed services, with experts available 24/7 to assist and provide proactive solutions.
• Strategic Partnerships: Collaborating with selected technology partners, we ensure our operations and support structures are aligned to deliver the best service to our clients.
• Qualified Team: Our certified experts undergo continuous training and knowledge exchange with partners to ensure professional implementation and support.
Discover how CCT Solutions can transform your customer engagement strategies and drive your business forward.
Customer journeys are more than isolated transactions; each experience influences future decisions. Our cloud-based contact center solutions ensure every interaction is simple, seamless, and context-driven, creating memorable experiences for both customers and employees across all touchpoints. By gaining deeper insights into customer needs, your teams become more efficient and effective. As a leader in contact center solutions, CCT Solutions delivers best-in-class results tailored to your business requirements.
Why Choose CCT Solutions?
• Innovative Technology: Our solutions are built on robust, modern technologies with a modular architecture, allowing efficient implementation of updates and innovations.
• Global Clientele: We serve mid-sized and large organizations worldwide, helping them gain a competitive edge with customized communication and contact center solutions.
• Seamless Integration: We specialize in integrating new solutions with existing systems, enabling the activation of innovative functions and services as needed.
• CCT ContactPro® & CCT MX Cloud: Our flagship products are scalable omnichannel contact center solutions featuring an intuitive agent desktop and intelligent automation with AI, enhancing customer experience (CX).
• Dedicated Support: We offer tailored support and managed services, with experts available 24/7 to assist and provide proactive solutions.
• Strategic Partnerships: Collaborating with selected technology partners, we ensure our operations and support structures are aligned to deliver the best service to our clients.
• Qualified Team: Our certified experts undergo continuous training and knowledge exchange with partners to ensure professional implementation and support.
Discover how CCT Solutions can transform your customer engagement strategies and drive your business forward.
Consulting, Support and Operational Excellence
Certified Experts
CCT support is tailored to the individual requirements of the customer. The certified support-processes are aligned with Avaya and other partners.
Global - 24 x 7
CCT support engineers are available 24hrs x 7days to support customers around the globe. Proactive services with intelligent monitoring applications ensure high availability.
Flexible Operation
Customer centric implementation and integration uses the existing environment and systems in a best possible way while delivering new functions and services with a scalable growth path for the future.
Agile Processes
Software development, implementation team and support work hand in hand. This is crucial for rapid problem solving and a robust solution design.
Quality Management ISO 9001:2015
Security for internal and external information is a very important part of corporate management and corporate culture for CCT. CCT has established a very detailed and comprehensive information security management system (ISMS) to ensure the availability, confidentiality and integrity of customer and operational data. Our system was therefore certified by the German Quality Management Academy according to the international standard ISO 27001.
IT Security Management ISO/IEC 27001
Security for internal and external information is a very important part of corporate management and corporate culture for CCT. CCT has established a very detailed and comprehensive information security management system (ISMS) to ensure the availability, confidentiality and integrity of customer and operational data. Our system was therefore certified by the German Quality Management Academy according to the international standard ISO 27001.
Our Technology Partners -
Selected high reliability and great performance
In our projects we use comprehensive software solutions from well known vendors in the enterprise software market. With these products, we provide extensive experience and offer end-to-end solutions. We apply these extensive experiences as a basis for your integration project. The focus is on design, implementation and operation of integration, as well as optimizing the utilization during the entire life cycle.
