Andrea is the co-founder and CEO of CCT Solutions and leads the project management implementation services for complex software integrations for contact centers. Andrea has more than 25 years of experience in setting up and operating multichannel, omnichannel and CRM solutions for medium and large companies, especially in the areas of voice, email, chat and IM messaging for contact centers. Before Andrea co-founded CCT, she gained experience in management positions at companies such as Avaya, NCR, Siemens Business Services, T-Systems and other leading providers of communication and CRM software.

Uwe is co-founder and CEO of CCT Solutions. He advises numerous well-known companies in the field of strategy and technology for customer interaction management. Within CCT Solutions he follows his passion in serving his customers very well over multi- experience touchpoints with a very long customer journey. Uwe has more than 25 years of experience in contact center and telephony technologies, including management positions at companies such as Avaya, Lucent Technologies and Cisco. He is a graduate engineer (FH) of communication engineering and studied in Wiesbaden.

Brandon is the leader for the US Solutions Engineering team. With extensive experience in Contact Center technologies, Customer Experience (CX) and Agent Experience with both Large and Small companies in the US, he brings a very professional view to these companies who would like to make improvements. His philosophy is that it isn’t about the technologies that support CX, it’s about the people helping to make the technology work. His background of over 15 years includes leading contact center operation and integration for complex systems, to Business Development. With a track record of success, his philosophy is “customer first, always”.

Stefan is a startup member of CCT and leads the product management, as well as the development organization of CCT Software. He has more than 15 years of experience in building and operating multichannel and omnichannel solutions for medium and large enterprises, especially in the areas of voice, email, chat and IM messaging for contact centers. Stefan has many years of experience in customer interaction management solutions with companies such as CCT MX Cloud, Avaya, Twilio, Cognigy and Google CCAI Software.

Daniel has over 20 years of experience in the communications and information technology industry, with a particular focus on the multi-experience contact center sector. After his apprenticeship as a telecommunications electronics technician, Daniel gained in-depth knowledge of PBX systems from a wide range of manufacturers during the course of his career. Special emphasis was placed on the products of the manufacturer Avaya. For more than 12 years, Daniel has been a senior consultant to numerous well-known companies in the area of strategy and technology for customer interaction management. For more than 7 years he has been strengthening CCT and is now leading the Presales team. As Director Solutions Engineering he is also responsible for the product portfolio at CCT.

Stephan leads the Application Implementation Team at CCT and due to his wide-ranging competencies, he also supports presales, demos, presentations and customer consulting. Stephan joined CCT in 2009 after completing his apprenticeship as an IT engineer for system integration at Deutsche Telekom. Stephan has deep knowledge of Avaya Aura and Contact Center Solutions and is a proven ContactPro expert due to his long tenure at CCT. He has acquired extensive knowledge of many solutions such as Nice CXOne MPower, Cognigy and Twilio in order to provide our customers with the best possible support and consulting.

Uwe has more than 20 years of experience in building and running communications solutions for large enterprises, with a particular focus in the areas of voice communication and contact centers. He is leading CCT to build and operate integrated communication solutions based on Avaya Aura, Avaya IP Office, Nortel CS1000, CCT MXCloud and other vendors. He is a long-time expert in CCT´s solutions and leads CCT`s system implementation team.