

Our experienced consulting and integration teams design projects for customer-oriented communication in correspondence with the latest and best available technology. They use best practise to optimize available systems and to implement solutions for innovative customer-service. CCT omni-channel architects deliver integrated call center and automation applications to improve productivity and to increase the customer experience (CX).
The key to the success of a communication project lies in the holistic and networked view of the task with extensive expertise and many years of experience. We at CCT have learned to plan innovatively without losing sight of what is feasible and rely on long-term partnerships with our customers. Customer satisfaction is an essential success criterion for our actions. We support you in developing new ideas in customer communication and optimizing processes. Together with our clients, we analyze the situation, the current and future business requirements, the processes as well as the requirements for the employees and the infrastructure. Then we plan the most suitable solution for you - tailored to your individual requirements.
CCT project managers combine technical understanding with competence in managing and controlling integration projects. They ensure that implementation is completed on time and on budget.
At the beginning there is the documentation. All steps are documented and are coordinated for implementation.
Our specialists are project managers certified according to "Prince2 and PMI" and ensure transparent work and coordination processes, the basis for successful project implementation.
Project managers are also client managers. They represent the interest of the customer to achieve a win-win oriented implementation of the project.
CCT ContactPro® enables the implementation of flexible omni-channel contact centers by intelligently linking agent workstations, communication infrastructure, machines and databases. The open architecture of the middleware provides interfaces for social media services like WhatsApp. With the modular software CCT ContactPro® we design efficient and tailor-made solutions for customer dialogue with integrated automation.
Based on the Avaya communication infrastructure and the modular ContactPro® software system, CCT implements powerful call center and UC / UCC solutions. Avaya and CCT have a long partnership with many joint customer projects. The support processes are coordinated for smooth operation and certified CCT architects ensure the optimal technical implementation of the projects.
Employees are the most valuable, but also the most cost-intensive resource in your company. It is therefore important to carry out precise and flexible personnel assignment planning that supports planners, agents and supervisors in day-to-day business. Our WFM / WFO solutions provide all the data for optimized personnel deployment and for training and further education as well as analyzes to improve the customer experience (CX).
The effective processing of customer inquiries requires that employees can access information from a wide range of company solutions. The integration of ERP and CRM systems is a task for specialists. With a broad portfolio of validated solutions and interfaces, CCT is able to guarantee data exchange for all applications. CCT’s implementation specialists have a strong track record in database integration and interface addoption.
Waiting or being called back, being selectively connected by preselection, doing simple tasks quickly with the machine, these are the advantages of an intelligent IVR solution. Our systems and applications support the active customer dialogue from voice control via CallBack up to the outbound campaign to increase the "Customer Experience". CCT experts help clients to build the most effective blending strategies to optimize resources.
Tailor-made office communication with integrated tools for efficient collaboration simplifies many processes and is a central component on the path to digital transformation. Communicate regardless of location, application, or device. Whether telephony, messaging, conferencing or chat, our selected platforms offer flexible options and are prepared for the future. We operate UC & UCC solution on premise as well as in the cloud.
Customers not only want to communicate via different channels, they also expect everything to work perfectly. Selected system components and reliable support ensure the appropriate availability of the communication infrastructure so that your customers are satisfied.
From standard maintenance to the operating model with SLAs, CCT Support offers levels and combinations that match the individual requirements of the customers. CCT is an award-winning Avaya service and support "Co-Delivery Partner". Certifications and qualifications meet the requirements of our system partners and document the high level of training of the support staff. Together with coordinated processes, we guarantee quick problem solving that has direct access to the manufacturer if required.
Certified Avaya Support Partner with co-delivery status secured through regular audits.
Preventive SW maintenance includes measures to protect systems and networks from operational failures.
CCT offers customized support, operation and managed service variants.
Globally available support with coordinated response times, around the clock and every day.
From supported in-house operations to cloud-based managed services - the choice is yours.
We adapt to the financing possibilities of your company.
Usage-based subscription models support cloud-based deployment.
Simply let CCT operate the system in a computer center with the highest security and availability standards.
CCT manages your contact center, agent productivity improvements and the ongoing optimization of the customer experience in all project phases.
1801 N.E. 123rd Street, Suite 314
North Miami, 33181 FL
United States of America
Phone +1 786 738 5253
CCT Europe GmbH
Sumpfstrasse 26
6312 Steinhausen
Switzerland
Phone +41 41 748 42 22
CCT Deutschland GmbH
Karl-Benz Straße 9
40764 Langenfeld
Germany
Phone +49 69 7191 4969 0