Customer Experience CX Management - Workforce Engagement WFO
Unified Communications Cloud Contact Center UCCaaS
Carefully selected on premise or cloud based systems with long-lasting partnerships enables CCT to implement reliable high performance solutions. Whether you are looking for a complete new system or an innovative integrated add on, with CCT Solutions you get a robust solution that scales and is designed for future requirements.
Multi-Experience Solutions
A customer journey consists of more than just individual transactions. Every customer experience influences future decisions. With a cloud-based contact center, you can always make the experience simple, effortless, seamless, and context-driven, making it memorable for customers and employees across all touchpoints.
A customer journey consists of more than just individual transactions. Every customer experience influences future decisions. With a cloud-based contact center, you can always make the experience simple, effortless, seamless, and context-driven, making it memorable for customers and employees across all touchpoints.
Unified Desktop - Omni-Channel Workplace
Connecting customers, automation, and agents. CCT ContactPro® (CP) combines the intelligent agent desktop with automation for the omni-channel contact center. CP offers flexible inbound and outbound omni-channel functionality and provides innovative agent support. Flexible configuration allows for precise customization to optimize results.
Connecting customers, automation, and agents. CCT ContactPro® (CP) combines the intelligent agent desktop with automation for the omni-channel contact center. CP offers flexible inbound and outbound omni-channel functionality and provides innovative agent support. Flexible configuration allows for precise customization to optimize results.
Conversational AI - Automation in the Contact Center: Redefine customer experience CX - Reduce costs - Optimize new channels with automation - CCT Solutions develops solutions using the Cognigy platform. Excellent customer service at lower costs. Managed by you. Harness the power of Conversational AI for customer service automation and reduce your contact center costs by 50% or more.
Nice CXOne MPower
The leading AI platform for customer experience (CX). Generate AI-powered, frictionless, and exceptional experiences. Build long-term relationships with the first AI purpose-built for CX. Companies strive to deliver the ultimate customer experience, strengthen brand equity, and increase efficiency. The path to achieving these goals lies in three critical breakthroughs: an integrated interaction-centric platform, the consolidation of extensive CX capabilities, and AI purpose-built for CX.
The leading AI platform for customer experience (CX). Generate AI-powered, frictionless, and exceptional experiences. Build long-term relationships with the first AI purpose-built for CX. Companies strive to deliver the ultimate customer experience, strengthen brand equity, and increase efficiency. The path to achieving these goals lies in three critical breakthroughs: an integrated interaction-centric platform, the consolidation of extensive CX capabilities, and AI purpose-built for CX.
Unified Communication (Voice, Messaging, Video Collaboration)
Office & Home Office Communication and Collaboration – cloud-based or on-premises – integrated collaboration solutions are key to any digital transformation in customer communications. These include conferencing and video collaboration with user-friendly home office solutions. On-the-fly connections between the contact center and the back office support simple multimedia dialogues and immediate customer issue resolution.
Office & Home Office Communication and Collaboration – cloud-based or on-premises – integrated collaboration solutions are key to any digital transformation in customer communications. These include conferencing and video collaboration with user-friendly home office solutions. On-the-fly connections between the contact center and the back office support simple multimedia dialogues and immediate customer issue resolution.
Workforce Engagement WEM and Contact Center Analytics
Plan resources, understand the customer. Employee planning and resource management combined with customer transaction analysis provide the perfect foundation for improving the customer experience (CX). It enables targeted process improvements to increase customer and agent satisfaction. CCT offers integrated solutions and maintains partnerships with Calabrio, Bumicom, Avaya, and Nice CXOne for CCaaS and workforce engagement solutions.
Plan resources, understand the customer. Employee planning and resource management combined with customer transaction analysis provide the perfect foundation for improving the customer experience (CX). It enables targeted process improvements to increase customer and agent satisfaction. CCT offers integrated solutions and maintains partnerships with Calabrio, Bumicom, Avaya, and Nice CXOne for CCaaS and workforce engagement solutions.
