The integrated and holistic approach of CCT's leading Omni-Channel solution enables companies to build strong customer relationships with an excellent CX in a multi-experience environment.
Solutions and expertise for your success
CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
The integrated systems and services help customers to offer flexible and scalable interaction capabilities to their clients while improving agent productivity with automation support and optimized information.
Solutions and Services
CCT's solutions are built on powerful and robust technologies, developed in accordance with the latest standards. The mudolar architecture of our solutions allows us to implement innovations and upgrades efficiently. A team of well trained architects and engineers assures optimized design, perfect integration and reliable support.
CCT serves customers around the globe. Focused on midsized and large organizations wanting to achieve a competitive advantage with individually designed communication and contact center solutions.
Custom specific implementations provide the best possible integration of existing systems and new components. Enabling demand-oriented activation of innovative functions and services.
CCT ContactPro® is a powerful and scalable omnichannel
contact center solution with an excellent agent desktop and intelligent automation functionality. Enabling efficient services for an excellent customer experience (CX).
To fulfill individual requirements CCT offers tailored support and managed service. Our experts are available 24 by 7 to assist and help clients or to deliver proactive services.
Our employees are certified experts. Constant training and education as well as knowledge transfer with our partners assures professional implementation and excellent support.
In our projects we use proven systems and solutions from well known vendors like Avaya. To asure best service for our clients, our operation and support structure is aligned with the processes of our key-partners.
Globalization and new ways in automated customer dialogue have increased the requirements for the agent and the agent desktop. To meet the customers expectations service employees need more context related information and the possibility to communicate through different channels at the same time.
CCT’s omni-channel architects assure that concept, configuration and professional project implementation happens in accordance with the high quality standards of CC Solutions. CCT ContactPro® is the core component in many projects. It allows smart adoptions and supports the agent with the right information for an optimized and efficient client interaction.
Intelligent Desktop Automation
CCT ContactPro®(CP) is the intelligent desktop for the agent. CP consolidates information and leads the service representative through inbound as well as outbound interactions.
Support and Operation
Quality you can count on!
CCT support is tailored to the individual requirements of the customer. The certified support-processes are aligned with Avaya and other partners.
Global - 24 x7
CCT support engineers are available 24 by 7 to support customers around the globe. Proactive services with intelligent monitoring applications assure high availability.
Customer centric implementation and integration uses the existing environment and systems in a best possible way while delivering new functions and services with a scalable growth path for the future.
Software development, implementation team and support work hand in hand. This is crucial for rapid problem solving and a robust solution design.
In our projects we use comprehensive software solutions from well known vendors in the enterprise software market. With these products, we provide extensive experience and offer end-to-end solutions. We apply these extensive experiences as a basis for your integration project. The focus is on design, implementation and operation of integration, as well as optimizing the utilization during the entire life cycle.