Press Releases and Blogs
News from CCT
Latest press releases and blog-posts
ContactPro Helps Customers Master Omnichannel Interactions in the Contact Center
04th of September 2020 – CCT, a software provider and system integrator for unified communications and customer service solutions, has successfully tested the compatibility of the current version of its ContactPro® solution with key Avaya OneCloud™ contact center as-a-service (CCaaS) solutions. ContactPro software helps companies improve customer travel across all channels by enhancing the agent experience and making it more effective. Avaya (NYSE: AVYA) is a leading global provider of solutions that improve and simplify communication and collaboration.
Contact Center specialist CCT expands offerings with speech and authentication suite from industry expert, LumenVox
Feb. 12,2020 – LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.
CONTACT CENTER SPECIALIST CCT EXPANDS PORTFOLIO WITH SOFTWARE SUITE FROM AMERICAN WFO AND ANALYTICS EXPERT CALABRIO
October 2019 - Frankfurt, Germany and Miami, USA. CCT Deutschland GmbH, software provider and system integrator for Omnichannel-Contact Center solutions, and Calabrio, provider of Customer Experience Intelligence Software, have signed a partner agreement. CCT will integrate Calabrio's software suite into customer projects and market it accordingly.
CCT TO PRESENT NEW VERSION OF CONTACTPRO® UNIFIED DESKTOP SOFTWARE FOR OMNICHANNEL CONTACT CENTER WORKSTATIONS
August 2019 - Frankfurt, Germany and Miami, USA. The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro®. This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications
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CCT in review
THE SILICON REVIEW - CCT IS ONE OF THE „50 MOST ADMIRED COMPANIES OF THE YEAR 2017“
CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences