Press Releases and Blogs

News from CCT

Latest press releases and blog-posts

Journey Unveils Award-Winning Trusted Identity Platform; Fundamentally Transforming Customer Experience, Security and Economics of Digital and Contact Center Interactions

Journey Unveils Award-Winning Trusted Identity Platform; Fundamentally Transforming Customer Experience, Security and Economics of Digital and Contact Center Interactions

CCT is proud to announce a new partnership with Joruney, expect more details in the coming days.

Where is Journey?

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Contact Center specialist CCT expands offerings with speech and authentication suite from industry expert, LumenVox

Contact Center specialist CCT expands offerings with speech and authentication suite from industry expert, LumenVox

Feb. 12,2020 – LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.

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CONTACT CENTER SPECIALIST CCT EXPANDS PORTFOLIO WITH SOFTWARE SUITE FROM AMERICAN WFO AND ANALYTICS EXPERT CALABRIO

CONTACT CENTER SPECIALIST CCT EXPANDS PORTFOLIO WITH SOFTWARE SUITE FROM AMERICAN WFO AND ANALYTICS EXPERT CALABRIO

October 2019 - Frankfurt, Germany and Miami, USA. CCT Deutschland GmbH, software provider and system integrator for Omnichannel-Contact Center solutions, and Calabrio, provider of Customer Experience Intelligence Software, have signed a partner agreement. CCT will integrate Calabrio's software suite into customer projects and market it accordingly.

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CCT TO PRESENT NEW VERSION OF CONTACTPRO® UNIFIED DESKTOP SOFTWARE FOR OMNICHANNEL CONTACT CENTER WORKSTATIONS

CCT TO PRESENT NEW VERSION OF CONTACTPRO® UNIFIED DESKTOP SOFTWARE FOR OMNICHANNEL CONTACT CENTER WORKSTATIONS

August 2019 - Frankfurt, Germany and Miami, USA. The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro®. This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications

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More press releases

CCT in review

THE SILICON REVIEW - CCT IS ONE OF THE „50 MOST ADMIRED COMPANIES OF THE YEAR 2017“

CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences

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News from the internet / Blogs

New CCT Company-Video

CCT introduces new video about the company and CCT ContactPro® in Youtube. 

 Link zum Video