About Us

We Build
Omni-Channel 
Communication Solutions

Consulting-Integration-Support

About Us

We Build
Omni-Channel 
Communication Solutions

Consulting-Integration-Support

We are the Omni-Channel Architects!

CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for a modern, customer oriented communication and integrate these into an innovative customer service solution.

We are OmniChannel Architects in that we can create intelligent interaction platforms for a better customer experience.

 

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Focus on the customer

CCT offers solutions for medium-sized businesses and for large, globally active companies. The systems are based on the portfolio of leading manufacturers, as well as the own Omni-Channel Desktop solution ContactPro, which is integrated with leading manufacturers. These include Avaya, Salesforce, MS Dynamics as well as SAP CRM and CafeX Communications. The CCT ContactPro portfolio is marketed worldwide through the Avaya Selected Partner Program SPP and seleced resellers.

CCT always focuses on innovation and best practices to optimize and extend existing infrastructures in order to deliver unique solutions for customer retention. CCT helps companies to communicate with the new generation of customers via mobile engagement solutions, chat, video and social media, enabling them to reduce contact center costs and build closer customer relationships.

Our team is comprised of experienced industry experts who are passionate about helping our enterprise customers deliver a superior experience to their customers and gain a competitive advantage.

Focus on the customer

CCT offers solutions for medium-sized businesses and for large, globally active companies. The systems are based on the portfolio of leading manufacturers, as well as the own Omni-Channel Desktop solution ContactPro, which is integrated with leading manufacturers. These include Avaya, Salesforce, MS Dynamics as well as SAP CRM and CafeX Communications. The CCT ContactPro portfolio is marketed worldwide through the Avaya Selected Partner Program SPP and seleced resellers.

CCT always focuses on innovation and best practices to optimize and extend existing infrastructures in order to deliver unique solutions for customer retention. CCT helps companies to communicate with the new generation of customers via mobile engagement solutions, chat, video and social media, enabling them to reduce contact center costs and build closer customer relationships.

Our team is comprised of experienced industry experts who are passionate about helping our enterprise customers deliver a superior experience to their customers and gain a competitive advantage

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Call Center Innovation
With CCT ContactPro®

CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique Solutions for a perfect customer relationship. Based on modern technology, CCT helps Enterprises, to engage with the new generation of customers via Mobile Engagement Solutions, Chat, Video and Social Media. This way Contact Center costs can be reduced and better customer relations can be build.

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Get to Know Our Team

Andrea Kreuter
Andrea KreuterManaging Director, CCT Deutschland GmbH
Andrea Kreuter, founding member and managing partner of CCT Germany GmbH, is leading the project management implementation services for complex contact center software integrations. Andrea has more than 17 years of experience in customer interaction management with companies such as Avaya, NCR, Siemens Business Services, T-Systems and other leading communications vendors.
Uwe Seiler
Uwe SeilerSenior Consultant Systemintegration, CCT Deutschland GmbH
Uwe Seiler has more than 20 years of experience in building and running communications solutions for large enterprises, with a particular focus in the areas of voice communication and contact centers. He is leading CCT to build and operate integrated communication solutions based on Avaya Aura, Avaya IP Office, MS Lync and other vendors within CCT. He is a long term experts in CCT Solutions and is the head of CCT`s System-Implementaion & Support team.
Uwe Kreuter
Uwe KreuterManaging Director, CCT Deutschland GmbH
Uwe is a founding member and managing partner of CCT Germany GmbH. He advises numerous well-known companies in the field of strategy and technology for customer interaction management. Uwe has more than 20 years of experience in contact center and telephony technologies, including management positions at companies such as Avaya and Cisco. He is a graduate engineer (FH) of communication engineering and studied in Wiesbaden.
Stefan Schneider
Stefan SchneiderSenior System Engineer & Project Manager, CCT Deutschland GmbH
Stefan Schneider, is an early member of CCT, he is leading the product management of CCT Software and CCT Software implementation services for large complex contact center software integrations. Stefan has long term experience in customer interaction management solutions with companies such as Avaya, CafeX and CCT`s Software.
Duke Bond
Duke BondDirector of Sales, US & Canada, CCT Deutschland GmbH
Duke has more than 20 years of experience in the IT industry with a focus on telecommunications and contact center technologies. His experience includes roles in product development, integration testing, system planning, product management, marketing, pre-sales engineering, and account management at companies such as ConvergeOne, CDW, Cisco Systems, GeoTel, MCI Telecommunications, and IBM. At CCT, he is responsible for building the CCT US & Canada business and building a strong set of partners.
Stefan Kovacs
Stefan KovacsDirector Sales & Marketing, CCT Deutschland GmbH
Stefan Kovacs has more than 17 years of experience in the communications and information technology industry, with a particular focus in the areas of omnichannel call centers, workforce optimization and consulting around customer experience management. His experience with sales and management responsibilities include many leading technology companies such as Aspect, Avaya, Tieto (Consulting & IT and Product Engineering Services), Verint & NICE. He was most recently Regional Director Sales and Business Development for Germany, Austria and Switzerland at Teleopti.