

CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for a modern, customer oriented communication and integrate these into an innovative customer service solution.
We are OmniChannel Architects in that we can create intelligent interaction platforms for a better customer experience.
CCT offers solutions for medium-sized businesses and for large, globally active companies. The systems are based on the portfolio of leading manufacturers, as well as the own Omni-Channel Desktop solution ContactPro, which is integrated with leading manufacturers. These include Avaya, Salesforce, MS Dynamics as well as SAP CRM and CafeX Communications. The CCT ContactPro portfolio is marketed worldwide through the Avaya Selected Partner Program SPP and seleced resellers.
CCT always focuses on innovation and best practices to optimize and extend existing infrastructures in order to deliver unique solutions for customer retention. CCT helps companies to communicate with the new generation of customers via mobile engagement solutions, chat, video and social media, enabling them to reduce contact center costs and build closer customer relationships.
Our team is comprised of experienced industry experts who are passionate about helping our enterprise customers deliver a superior experience to their customers and gain a competitive advantage.
CCT offers solutions for medium-sized businesses and for large, globally active companies. The systems are based on the portfolio of leading manufacturers, as well as the own Omni-Channel Desktop solution ContactPro, which is integrated with leading manufacturers. These include Avaya, Salesforce, MS Dynamics as well as SAP CRM and CafeX Communications. The CCT ContactPro portfolio is marketed worldwide through the Avaya Selected Partner Program SPP and seleced resellers.
CCT always focuses on innovation and best practices to optimize and extend existing infrastructures in order to deliver unique solutions for customer retention. CCT helps companies to communicate with the new generation of customers via mobile engagement solutions, chat, video and social media, enabling them to reduce contact center costs and build closer customer relationships.
Our team is comprised of experienced industry experts who are passionate about helping our enterprise customers deliver a superior experience to their customers and gain a competitive advantage
CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique Solutions for a perfect customer relationship. Based on modern technology, CCT helps Enterprises, to engage with the new generation of customers via Mobile Engagement Solutions, Chat, Video and Social Media. This way Contact Center costs can be reduced and better customer relations can be build.
1801 N.E. 123rd Street, Suite 314
North Miami, 33181 FL
United States of America
Phone +1 786 738 5253
CCT Europe GmbH
Sumpfstrasse 26
6312 Steinhausen
Switzerland
Phone +41 41 748 42 22
CCT Deutschland GmbH
Karl-Benz Straße 9
40764 Langenfeld
Germany
Phone +49 69 7191 4969 0