

Welcome at CCT Solutions
At CCT Solutions, we empower businesses to enhance customer engagement through our comprehensive Multi-Experience solutions. Our integrated approach helps build strong customer relationships, reduce operational costs, and boost revenue.
Our Expertise
• Experience and Quality: With years of industry experience, we deliver high-quality solutions tailored to meet customer expectations.
• Learning and Transformation: We continuously adapt and innovate, ensuring our clients stay ahead in a dynamic market landscape.
• Flexibility and Reliability: Our solutions are designed for seamless integration, offering both flexibility and dependable performance.
Our Solutions
CCT Solutions leads in Multi-Experience customer engagement, facilitating communication across traditional and next-generation contact channels. We provide web and mobile applications suitable for both on-premises and cloud deployments, automating interactions via voice, web, email, chat, co-browsing, instant messaging, and video. This ensures your customer service agents and knowledge workers can effortlessly adapt to changing customer needs, reducing contact center costs and fostering efficient customer relationships.
Consulting, Support and Operational Excellence
CCT support is tailored to the individual requirements of the customer. The certified support-processes are aligned with Avaya and other partners.
CCT support engineers are available 24 by 7 to support customers around the globe. Proactive services with intelligent monitoring applications ensure high availability.
Customer centric implementation and integration uses the existing environment and systems in a best possible way while delivering new functions and services with a scalable growth path for the future.
Software development, implementation team and support work hand in hand. This is crucial for rapid problem solving and a robust solution design.
Quality Management ISO 9001:2015
Security for internal and external information is a very important part of corporate management and corporate culture for CCT. CCT has established a very detailed and comprehensive information security management system (ISMS) to ensure the availability, confidentiality and integrity of customer and operational data. Our system was therefore certified by the German Quality Management Academy according to the international standard ISO 27001.
IT Security Management ISO/IEC 27001
Security for internal and external information is a very important part of corporate management and corporate culture for CCT. CCT has established a very detailed and comprehensive information security management system (ISMS) to ensure the availability, confidentiality and integrity of customer and operational data. Our system was therefore certified by the German Quality Management Academy according to the international standard ISO 27001.
Our Technology Partners -
Selected high reliability and great performance
In our projects we use comprehensive software solutions from well known vendors in the enterprise software market. With these products, we provide extensive experience and offer end-to-end solutions. We apply these extensive experiences as a basis for your integration project. The focus is on design, implementation and operation of integration, as well as optimizing the utilization during the entire life cycle.
1801 N.E. 123rd Street, Suite 314
North Miami, 33181 FL
United States of America
Phone + 1 877 867 6740
CCT Europe GmbH
Sumpfstrasse 26
6312 Steinhausen
Switzerland
Phone +41 41 748 42 22