CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
Contact centers are a constantly changing and dynamic environment.Customers are more demanding and aware than ever before. They want to take advantage of the latest technologies and interact in different ways, across new channels, whenever it is convenient for them.
Companies invest a large portion of their budget into hiring, training and coaching contact center agents and they take on the investment for funding performance incentives, benefits and salaries.