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CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.

Omni-Channel Transformation Step by Step

Maximizing the results of existing investments and established processes while customers and competitors drive the business towards Omni-Channel communication is a challenge. CCT’s ContactPro is an integration and desktop solution that can help to optimize existing channels and open the path to new services in a step by step migration.

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Unified Communication and Customer Experience Management

Contact centers are a constantly changing and dynamic environment.Customers are more demanding and aware than ever before. They want to take advantage of the latest technologies and interact in different ways, across new channels, whenever it is convenient for them.

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Improving Agent & Supervisor Productivity

Companies invest a large portion of their budget into hiring, training and coaching contact center agents and they take on the investment for funding performance incentives, benefits and salaries.

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Resource Center

Don't just take our word for it, see how we have helped clients create innovative and bespoke solutions for all their contact center needs.

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