Learn from the Experts
Events, Webinars, Exhibitions and much more!
Meet CCT Experts, Architects and Partners at our events
Get deep insights into Omni Channel concepts attending our Webinars
Enabling Bots, Biometrics and Omni-Channel with Avaya CC Elite
Organizations today are constantly challenged to increase agent productivity, customer satisfaction and security. Join this IAUG webinar, presented by CCT Solutions, to learn how bots and biometrics can be incorporated into CRM integrated, multi-modal, customer interaction workflows to address these challenges. These workflows include both inbound and outbound customer interactions using multiple interaction channels along with contextual transfers to ensure customers never have to repeat information. During this session, CCT Solutions will also provide details around ContactPro 6.0, which will be available in first quarter 2021.Video Download
Improving Customer Service with Bots and Omni-Channel
Organizations today are constantly challenged with increasing worker productivity and customer satisfaction. In this webinar, we’ll discuss how speech recognition, text to speech and voice biometrics can be integrated with backend data sources to implement voice bots. We’ll also discuss how chat/SMS bots can be used for message based interactions. And when customers need to speak with a live agent, you can be sure any information collected by bots will be passed to the live agent for screen pop and logged into the customer journey. Voice bots and chat bots can be used for both inbound and outbound contacts and both use the same backend AI knowledge base. LumenVox and CCT Solutions are both leaders in providing customer contact solutions and offer a broad range of automation and omni-channel solutions to help organizations increase worker productivity and customer satisfaction.Please join us for this informative webinar and a chance to win a $250 Amazon Gift Card.