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ContactPro EMC

ContactPro EMC

CCT ContactPro EMC is the ideal addition for the Avaya Elite Multi Channel (EMC) Contact Center product. It helps midsized customer service organizations to get the maximum out of a leading multi-channel routing platform.

The dynamic architecture increases agent efficiency because it supports a focused view on the customer issue and history. ContactPro adds several methods for multimedia handling to easy process integration and productivity improvements.

CCT ContactPro for EMC is a unified control center display that enables call center agents to view and manage all inbound and outbound communications channels and integrates seamlessly into Avaya contact centers. It makes agents' lives easier, gives them more and faster control of multiple communication data sets and improves their productivity and lowers cost of client acquisition/retention.

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   CCT ContactPro for EMC offers the following version

  • CCP Voice Agent Inbound/Outbound with EMC
  • CCP Email Agent Inbound/Outbound Templates with EMC
  • CCP Chat Agent with EMC
  • CCP Presence with Avaya Presence Server
  • CCP Realtime Dashboard (ACM Elite Data)




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