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In our projects we use comprehensive software solutions from well known vendors in the enterprise software market. With these products, we provide extensive experience and offer end-to-end solutions. We apply these extensive experiences as a basis for your integration project. The focus is on design, implementation and operation of integration, as well as optimizing the utilization during the entire life cycle.

 

Companies of all sizes rely on Avaya when it comes to modern communications for improvement efficiency, collaboration, customer service and competitiveness. CCT is an Avaya Saphire Resellers and co-delivery service partner. CCT ContactPro is an Avaya SPP Selected Partner Product and is sold by Avaya with a worldwide software reseller agreement. CCT is also an Avaya DevConnect Technology Partner and was awarded the DevConnect Technology Partner of the Year in 2015.

www.avaya.com/en/solutions/customer-experience-and-contact-center/

Companies of all sizes rely on Avaya when it comes to modern communications for improvement efficiency, collaboration, customer service and competitiveness. CCT is an Avaya Saphire Resellers and co-delivery service partner. CCT ContactPro is an Avaya SPP Selected Partner Product and is sold by Avaya with a worldwide software reseller agreement. CCT is also an Avaya DevConnect Technology Partner and was awarded the DevConnect Technology Partner of the Year in 2015.

www.devconnectmarketplace.com/marketplace/cct-deutschland-gmbh-cct-software-llc

Companies of all sizes rely on Avaya when it comes to modern communications for improvement efficiency, collaboration, customer service and competitiveness. CCT is an Avaya Saphire Resellers and co-delivery service partner. CCT ContactPro is an Avaya SPP Selected Partner Product and is sold by Avaya with a worldwide software reseller agreement. CCT is also an Avaya DevConnect Technology Partner and was awarded the DevConnect Technology Partner of the Year in 2015.

www.devconnectmarketplace.com/marketplace/cct-deutschland-gmbh-cct-software-llc

CCT has partnered with Cognigy to implement artificial intelligence and conversational automation solutions for chat and voice bot. CCT uses the Cognigy Conversational AI platform for cloud or premise deployment. CCT has also implemented integrations with the CCT ContactPro solutions and the Avaya Experience Portal IVR.

www.cognigy.com//

Customer Experience - Call Recording – Quality Management – Workforce Management
The contact center is transforming. Rapidly. No longer simply viewed as a cost center, it’s becoming revered as the most strategically important space across the entire customer journey. A place to deliver a customer experience (CX) that leads people to love brands. It’s also emerging as a goldmine for consumer insights. The secrets to attracting, retaining and growing customers have been buried in millions of calls, emails, texts, Tweets and chats. Calabrio offers the technology you need to capitalize on it all. Deliver amazing customer experiences. Uncover transformational insights. And build a brand that customers love.
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

www.calabrio.com

Millions of developers around the world have used Twilio to unlock the magic of communications.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any application.

www.twilio.com

CafeX creates software that makes it simple for companies to transform digital engagement. Recently cited as a Gartner Cool Vendor for Unified Communications, CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment to increase customer satisfaction and loyalty. CafeX enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. In just two lines of code, businesses can embed video chat, co-browse, file share and perform other personalized engagement capabilities within applications. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit:

www.cafex.com

Oracle PartnerNetwork is a global business network of companies who deliver innovative software solutions based on Oracle software. Through access to Oracle’s premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today’s global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company.

www.oraclepartnernetwork.oracle.com

Verint is a leading provider of solutions and services for enterprise workforce optimisation and security intelligence.

www.verint.com

AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The Company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes’ underlying technology, VoIPerfectHD™, relies on AudioCodes’ leadership in DSP, voice coding and voice processing technologies. AudioCodes High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications. For more information on AudioCodes, visit:

www.audiocodes.com

Poly is a global communications company that provides authentic connections and collaboration opportunities. In personal conversation, we review and classify millions of verbal and non-verbal clues in order to read out the meaning. Poly finds new ways to integrate these signals into audio and video communication to reproduce the experience of the direct counterpart. To create familiarity. To break walls and overcome distances. To promote the simplicity and beauty of the human connection.

www.polycom.com

Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions.
Our vision is to close digital information gaps, allowing for the best possible decisions – anytime, anywhere.

www.ascom.com

Infosim® is a leading manufacturer of automated Service Fulfillment and Service Assurance solutions for Telcos, ISPs, Managed Service Providers, and Corporations. Since 2003, Infosim® has been developing and providing StableNet® to Telco and Enterprise customers. Infosim® is privately held with offices in Germany (Wuerzburg – Headquarters), USA (Austin), and Singapore.

www.infosim.net

Produktnamen sind eingetragene Warenzeichen der jeweiligen Anbieter.

 

 

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