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MARCH 2020

CCT Solutions Covid-19 Statement

At CCT we take care of implementing, operating, supporting and regularly developing your customer service and telecommunications applications.

Our commitment to security and protection is not just a business imperative, but a core principle that affects every aspect of our organization. It extends to our employees and our workplace, and helps us to overcome obstacles and to master all problems with confidence and clarity. The latest challenges are therefore no different.

As you know, the outbreak of the Coronavirus (COVID-19) changes our way of working and our lives. For this reason, our response plan ensures that our employees, our customers, their customers and their communication solutions are protected as you would expect from CCT.

Below is a list of frequently asked questions about the COVID 19 outbreak and our response plan.

If you have any further questions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

How does CCT deal with the risk posed by the COVID 19 outbreak?

CCT has set up a small team to actively monitor the situation and all guidelines from relevant local, state, and federal agencies, including the RKI and WHO. The team continues to keep our employees informed. In addition, we have suspended all non-essential business trips and customer activities outside of the CCT offices and almost 100% of our employees have been moved to home offices. The employees were asked to practice the necessary and recommended hygiene and must stay at home immediately in the event of illness.

In the event of a quarantine or other office disruption, can all work provided by CCT be carried out remotely?

Yes, we have given our employees the flexibility to work remotely so they can make the most of their health and safety. In addition, we have tested and validated our remote work functions to ensure that all services can continue to operate normally without interruptions. All employees receive regular training in our business continuity plans, including how to respond to current events. We continue to offer our employees frequent, regular communication to ensure awareness.

Has the outbreak of COVID-19 affected CCT in any way?

CCT activities were not affected. In the event of a significant impact on our services, CCT offers several ways of communicating with our customers, including telephone, email, our website and the customer support portal.


FEBRUARY 2020

Contact Center specialist CCT expands offerings with speech and authentication suite from industry expert, LumenVox

Feb. 12,2020 – LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.

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OCTOBER 2019

CONTACT CENTER SPECIALIST CCT EXPANDS PORTFOLIO WITH SOFTWARE SUITE FROM AMERICAN WFO AND ANALYTICS EXPERT CALABRIO
PARTNER AGREEMENT FOR THE SALES, IMPLEMENTATION, SUPPORT AND MARKETING OF CALABRIO'S SOLUTION SUITE IN THE GERMAN-SPEAKING MARKETS

October 2019 - Frankfurt, Germany and Miami, USA. CCT Deutschland GmbH, software provider and system integrator for Omnichannel-Contact Center solutions, and Calabrio, provider of Customer Experience Intelligence Software, have signed a partner agreement. CCT will integrate Calabrio's software suite into customer projects and market it accordingly.

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AUGUST 2019

CCT TO PRESENT NEW VERSION OF CONTACTPRO® UNIFIED DESKTOP SOFTWARE FOR OMNICHANNEL CONTACT CENTER WORKSTATIONS
CCT CONTACTPRO® VERSION 5.2 WITH EXTENDED FUNCTIONALITY

August 2019 - Frankfurt, Germany and Miami, USA. The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro®. This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications.

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APRIL 2018

THE SILICON REVIEW - CCT IS ONE OF THE „50 MOST ADMIRED COMPANIES OF THE YEAR 2017“

CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences

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MARCH 2018

27. MARCH 2018, PRESS RELEASE:
CCT CONTACTPRO VERSION 5.0 NOW RATED “AVAYA COMPLIANT”

  • CCT’s Unified Agent Desktop is compatible with key Avaya customer experience solutions
  • Helps businesses centralize channel interactions for the agent
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FEBRUARY 2018

CCT IS ONE OF THE „10 INNOVATIVE CONTACT CENTER SOLUTION PROVIDERS FEBRUARY 2018“

CCT: Omni-Channel Customer Interaction Solutions that Work

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