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OCTOBER 2019

CONTACT CENTER SPECIALIST CCT EXPANDS PORTFOLIO WITH SOFTWARE SUITE FROM AMERICAN WFO AND ANALYTICS EXPERT CALABRIO
PARTNER AGREEMENT FOR THE SALES, IMPLEMENTATION, SUPPORT AND MARKETING OF CALABRIO'S SOLUTION SUITE IN THE GERMAN-SPEAKING MARKETS

October 2019 - Frankfurt, Germany and Miami, USA. CCT Deutschland GmbH, software provider and system integrator for Omnichannel-Contact Center solutions, and Calabrio, provider of Customer Experience Intelligence Software, have signed a partner agreement. CCT will integrate Calabrio's software suite into customer projects and market it accordingly.

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AUGUST 2019

CCT TO PRESENT NEW VERSION OF CONTACTPRO® UNIFIED DESKTOP SOFTWARE FOR OMNICHANNEL CONTACT CENTER WORKSTATIONS
CCT CONTACTPRO® VERSION 5.2 WITH EXTENDED FUNCTIONALITY

August 2019 - Frankfurt, Germany and Miami, USA. The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro®. This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications.

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APRIL 2018

THE SILICON REVIEW - CCT IS ONE OF THE „50 MOST ADMIRED COMPANIES OF THE YEAR 2017“

CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences

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MARCH 2018

27. MARCH 2018, PRESS RELEASE:
CCT CONTACTPRO VERSION 5.0 NOW RATED “AVAYA COMPLIANT”

  • CCT’s Unified Agent Desktop is compatible with key Avaya customer experience solutions
  • Helps businesses centralize channel interactions for the agent
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FEBRUARY 2018

CCT IS ONE OF THE „10 INNOVATIVE CONTACT CENTER SOLUTION PROVIDERS FEBRUARY 2018“

CCT: Omni-Channel Customer Interaction Solutions that Work

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