October 2019 - Frankfurt, Germany and Miami, USA. CCT Deutschland GmbH, software provider and system integrator for Omnichannel-Contact Center solutions, and Calabrio, provider of Customer Experience Intelligence Software, have signed a partner agreement. CCT will integrate Calabrio's software suite into customer projects and market it accordingly.

August 2019 - Frankfurt, Germany and Miami, USA. The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro®. This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications.

CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences

• CCT’s Unified Agent Desktop is compatible with key Avaya customer experience solutions
• Helps businesses centralize channel interactions for the agent

CCT: Omni-Channel Customer Interaction Solutions that Work