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ENTERPRISE CONVERSATIONAL AUTOMATION PLATTFORM

PLATAFORMA DE AUTOMATIZACIÓN CONVERSACIONAL EMPRESARIAL

CCT se ha asociado con Cognigy para implementar soluciones de inteligencia artificial y automatización de conversación para chat y bot de voz. CCT utiliza la plataforma Cognigy Conversational AI para la implementación en la nube o en las instalaciones. CCT también ha implementado las integraciones con la solución CCT ContactPro y Avaya Experience Portal IVR. Las funciones de bot de chat totalmente automatizadas se realizan e integran con el chat del agente. Junto con Cognigy y Avaya IVR, también se implementan las funciones de Voice Bot con reconocimiento de voz ASR y texto a voz TTS. Para el reconocimiento de voz se utilizan ASR y texto a voz TTS, Nunace, LumenVox o Twilio. CCT ofrece consultoría de soluciones, diseño de soluciones, creación y operación para proyectos de Enterprise Conversational Automation.

Artificial Intelligence

Powerful machine learning algorithms empower your AI and enable a human-like conversation, maintaining conversation context.
Personalized Interactions

Contact profiles store user information and characteristics to enable fully-personalized conversations.
Interactive transactional Processes

Fully automated Conversational business processes designed of using a graphical “Conversational Process Editor”.
24/7 Agent

Using Cognigy AI’s human handover functionality, a human agent is just a few clicks away, whenever needed.

Cognigy.AI – The Conversational Automation Platform

Automate customer and employee services through Conversational AI

GRAPHICAL CONVERSATION EDITOR
Create advanced conversational solutions with our powerful, easy-to-use editor

ADVANCED AI-BASED UNDERSTANDING
Spark the conversation with powerful, integrated NLU

OMNI-CHANNEL INTEGRATION EXPERIENCE
Deploy your Bots on any conversational channel within seconds

CONTACT MANAGEMENT
Manage Contact Profiles for 1:1 personalized interactions


AGENT LIVE CHAT
AI support from Bot to Agent via Agent Handover directly in Cognigy.AI Transfer from Bot to Agent and bring AI insights to your live chat

THIRD-PARTY SERVICES
Integrate out-of-the-box with CRMs, ERPs, eCommerce and other backend systems

CUSTOMIZATION WITHOUT CONSTRAINTS
Cognigy.AI gives developers full control in code and configuration

ENTERPRISE-LEVEL OPERATIONS
Integrate Conversational AI into your enterprise infrastructurens

INSIGHTFUL ANALYTICS
Learn from what your customers are saying

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