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CCT IS ONE OF THE “20 MOST PROMISING CONTACT CENTER TECHNOLOGY SOLUTION PROVIDERS 2017”

CCT Solutions recognized by CIOReview magazine as one of the 20 most promising CONTACT CENTER TECHNOLOGY SOLUTIONS PROVIDERS 2017.
http://contact-center.cioreview.com/vendor/2017/cct_solutions
Read more

Webinar Productive Omni Channel Communications from the Agent Perspective

The communication in todays world is changing and the traditional communication through voice calls becomes more and more a communication enabled mobile & web based “self-service” real time connection. In the speed of today’s business, no one has the time for long conversations or complex explanations, everybody like to get a “one-click solution”. CCT`s ContactPro Desktop allows Customers to bring their existing Avaya infrastructure to the next generation of communication applications such as Breeze and Oceana. There are many flexible options to go with CCT`s Omni-Channel Agent Desktop on any platform. Most important to our Customers is the efficient way CCT`s Agent Desktop adapt to the existing desktop and data requirements for every Agent. Presented by: Uwe Kreuter, CEO CCT Software LLC, CCT Deutschland GmbH
Video

See our latest podcast:

Uwe Kreuter, Managing Director, of CCT Solutions, Avaya Breeze and newly announced Avaya Oceana are welcome developments.
--->Podcast

21. January 2016, PRESS RELEASE:
ContactPro rated compliant with Avaya Breeze

CCT Solution’s Omni-Channel Desktop Solution successfully completes compliance testing for new Avaya technology platform

Philadelphia, USA / Frankfurt, Germany. 01st of June 2016 — CCT, architect and systems integrator for contact center and UC projects, has announced that its most recent version of ContactPro is compliant with the Avaya Breeze technology platform. The CCT software successfully passed interoperability tests with the Avaya Co-Browsing Snap-In and Avaya Breeze. It is now officially rated “Avaya compliant” with Avaya Breeze, the next generation of the Avaya Engagement Development Platform, thus steadily extending the list of ContactPro certifications for products offered by Avaya, a global provider of communication systems.
Avaya Breeze helps companies to integrate communication and collaboration into work flows, business processes and existing applications. Possible use cases include everyday communication, team collaboration and personalized customer engagement as well as contact center optimization. Avaya describes the platform as a virtual toolbox with pre-programmed tools and Snap-Ins which can be added to virtually any business process to link all processes.
Contact center and Unified Communications expert CCT has specialized on Avaya CC and UC platforms. With CCT ContactPro the company also offers its own omni-channel agent desktop solution for Avaya environments. ContactPro is continually updated and improved and compliance-tested in the Avaya test lab, as was the case this May to confirm interoperability for the integration of Breeze.
“Breeze helps to communications-enable business applications”, says Andrea Kreuter, Managing Director at CCT Solutions. “The platform provides proven Avaya communication capabilities in a modern development environment. We support our customers to achieve optimum integration in their Avaya communications environment and to generate true value add.”
CCT Solutions, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Avaya business partners and customers can also order the ContacPro solution through the Avaya Select Product Program (SPP). The scope of services offered by CCT ranges from strategy and technology consulting, implementation and support, to entirely cloud-based contact center (CC) and unified communications (UC) solutions.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT is leading the way in omni channel customer engagement solutions. Based on Avaya and CafeX technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.For more information visit the CCT website in English cct-solutions.com or Spanish cct-solutions.com

Contact

CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
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21. January 2016, PRESS RELEASE:
CCT Solutions integrates Omni-Channel Desktop with Zang for New Customer Service and Contact Center Applications

CCT‘s Zang integration to premier at Avaya IAUG conference (05 -09 June, Orlando/Florida)

30.th , 2016. Philadelphia, USA / Frankfurt, Germany — CCT Solutions, a leading provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, has announced integration of their ContactPro omni-channel desktop solution with Zang. . The Zang platform, which was only recently launched by Avaya, delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.
Apps have become an increasingly important relationship tool for cultivating relationships. Accordingly, building apps for customers, partners, and employees is one of the primary tasks in corporate IT departments. Here, completely cloud-based Zang offers quick and convenient support with easy-to-use drag and drop tools, pre-built applications and robust APIs.
By integrating this innovative cloud communications platform and cPaaS solution in their desktop solution, CCT Solutions can leverage the best of the web to build and deploy applications that communications-enable enterprise-specific applications and services. Zang enables “click-to-connect” communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments – all with complete workflow automation. A seamless user experience is further supported by connecting popular collaboration apps with business solutions. Combined with CCT’s developer capacities Zang enables sophisticated applications and new customer touch-points.
“Zang provides a truly innovative approach to communications-enabling applications and services for our customers,” says Uwe Kreuter, Managing Director at CCT Solutions. “When we first learned about Zang, we saw an immediate opportunity to create the best communications experiences for our customers by integrating the Zang platform with ContactPro. We are very pleased to announce that the integration will be presented for the first time at this year’s International Avaya Users Group IAUG Summit in early June.”
“On the heels of announcing international availability of Zang, we are excited to work with German-based CCT on its ContactPro integration with the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang. “With Zang, CCT customers can create new contact center and customer service applications to deliver a true omni-channel experience for the end-customer.”
CCT, an Avaya DevConnect Technology Partner and participant in the DevConnect Select Product Program (SPP), operates internationally and provides all services related to cloud-based or on-premise contact center and unified communications projects, sophisticated multimedia solutions, and intelligent portal solutions – from consulting and implementation to maintenance and service.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. For more information visit the CCT website in English cct-solutions.com or Spanish cct-solutions.com

Contact

CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
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CCT at Enterprise Connect 2016

Doug Green, Publisher of Telecom Reseller, speaks with Uwe Kreuter, CEO, while at Enterprise Connect about the company and trends in the Contact Center.
Link -->

21. January 2016, CCT Solutions and CafeX Announce Partnership Agreement

  • CafeX signs CCT as first German partner to gain foothold in Central Europe
  • Co-exhibiting to showcase innovative omnichannel solutions at European contact center exhibition CCW, 23 – 25 February, Berlin

21 Jan. 2016, New York, USA / Frankfurt, Germany — CafeX Communications®, a leading supplier of real-time engagement solutions for mobile and web platforms, and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s award-winning omnichannel agent desktop solution. This partnership with CCT is an important step in CafeX’s Continental European expansion initiative to complement CafeX’s distribution and customer footprint in North America and Asia.
CCT will deploy and integrate CafeX technologies to deliver real-time customer engagement solutions embedded within mobile applications and websites. Solutions include WebRTC-based in-app communications to enable one-click voice and video communication between online customers and contact center agents, as well as screen-sharing, co-browsing, annotation and other context-rich collaboration features. The joint offering will ensure that interactions across all channels are routed and blended with ContactPro, with comprehensive capture for quality and reporting purposes.
“CafeX technology allows us to enhance digital engagement within our ContactPro solution and helps us bring together the new and traditional worlds of communication in a compelling manner. Together we can create seamless ways for customers to engage within mobile and web applications, thus providing a true value-add for businesses across industries”, said Uwe Kreuter, Managing Director, CCT Solutions. “We are excited to partner with CafeX to meet the increasing omnichannel demands of the German and European marketplaces.”
“This agreement with CCT underscores our partner-centric approach to the market, focused on leading systems integrators with a thorough understanding of omnichannel engagement and customer experience”, said Dave Phillips, Managing Director, CafeX Communications. “CCT’s firm roots in the contact center, combined with expertise in both back-end systems and user applications, makes this partnership an ideal fit for CafeX.”

Showcasing in Berlin Together the companies will demonstrate the CafeX platform and its ContactPro integration at CCW in Berlin, the biggest event of the customer service industry in Europe. There will be a dedicated CafeX area at the CCT booth hall 3 / stand H8a with presentations throughout the trade show, 23 – 25 February.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. For more information visit the CCT website in English cct-solutions.com/en/ or Spanish cct-solutions.com/es/

About CafeX
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. The enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.

CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.

Contact
CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
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CafeX
Sajeel Hussain, Chief Marketing Officer, CaféX Communications
+1 (646) 351-0054
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October 2015 – CCT’s ContactPro V 3.5 Now Rated “Avaya Compliant”

The Avaya DevConnect Partner Excellence Awards Program awarded CCT as Avaya DevConnect Partner of the Year 2015. The Program recognizes significant achievements of Avayas Technology Partners and honors companies, which showed their value to Avaya throughout the past year. More Information.

14 September 2015 – CCT ContactPro Release 3.5 rated Avaya EMC compliant

CCT ContactPro application successfully passes all compliance tests for leading Avaya call center platform, the solution is now also rated compliant with Aura® Call Center Elite Multichannel of Avaya, a global provider of business collaboration systems, software and services. This is the latest addition to the list of certifications for other Avaya key products such as Avaya Aura® Communication Manager, Avaya Aura® Application Enablement Services, and Avaya Interaction Center… Read More (Link) or visit our blog at  http://telecomreseller.com/category/writers/voice-of-the-vendor/cct-blog/

27 DE Abril - 01 DE Mayo DE 2014 - CCT EN LA IAUG 2014

Haga clic aquí para obtener algunas impresiones interesantes.

25 DE MARZO DE 2014 - CCT EN LA ARENA INTERNACIONAL

El 27 de abril comienza la conferencia de usuarios de Avaya en Dallas, Texas. Como uno de los pocos socios europeos, CCT presentará allí la solución de escritorio para agentes multicanal ContactPro que ha desarrollado. Junto con los clientes, presentaremos ContactPro a los más de 300 participantes en las conferencias especializadas y en la feria.

23 DE MARZO DE 2014 - ENFOQUE: SECTOR ENERGÉTICO

Avaya y CCT publican artículos: ¿Qué deben tener en cuenta las empresas del sector energético a la hora de modernizar sus infraestructuras comunicativas? Este artículo examina tanto aspectos generales como específicos del sector.

Januar 2014 - "ENERO 2014 - "ENERGÍA EN DIÁLOGO" - Süwag

El proveedor de energía Süwag ha actualizado su centro de atención al cliente. El objetivo era, entre otros, un mayor desempeño, una eficacia mejorada y mejores posibilidades de contacto. Ir al informe.

Eventos

SAVE THE DATE OF PCC EMEA DUBLIN 2019

14. – 17. April, 2019 / Dublin, Ireland
Registration

IAUG 2018

28. – 31. January 2018 | New Orlean, LA

Call Center World 2018

27.02. – 01.03.2018 im ESTREL Hotel Berlin

Call Center World 2017

21. - 23. Februar 2017 im ESTREL Hotel Berlin

IAUG CONVERGENCE 2017

12-15 February 2017 | MGM Grand, Las Vegas, NV

IAUG CONVERGENCE 2016

05-09 Juni 2016 | Disney Swan & Dolphin Resort, Orlando, FL

The technology landscape is changing daily, faster than any of us can keep up. IAUG CONVERGE gives you the resources, connections and forum to navigate the matrix of new technology solutions, companies, and insights to stay ahead of it all!

No other event provides you with the opportunity to ENGAGE with fellow Avaya users, experts and innovators who are shaping best practices for cutomer interaction, engagement and business efficiencies.

Your journey to the next chapter of communications and Avaya technology starts with CONVERGE2016.

CCT Solutions will be part of IAUG CONVERGENCE 2016 with an own Tradeshow Booth and a customer reference case study presentation. If you like to receive more information about your possibilities please let us know, we are happy to inform you (Mail to: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.).

More/Registration:

http://www.iaug.org/converge2016

 

IAUG 2015

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