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Why cct

CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for a modern, customer oriented communication and integrate these into an innovative customer service solution.

CCT offers Solutions for Small Medium Companies as well as large Enterprise Solutions on a Basis of a best of breed vendor portfolio, as well as CCT`s own Omni-Channel Desktop Solution ContactPro, which is integrated with the major partner vendors as well. Major integrations include Avaya, Salesforce.com, MS Dynamics & Sykpe for Business as well as SAP CRM, CafeX Communications and Moxtra. For 2015 CCT received the worldwide Avaya DevConnect Partner of the year award and CCT ContactPro Portfolio is available through the Avaya Selected Partner Program SPP on a worldwide basis, as well as the Avaya Snap Store for the new Breeze and Oceana Omni Center Platforms

CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique Solutions for a perfect customer relationship. Based on modern technology, CCT helps Enterprises, to engage with the new generation of customers via Mobile Engagement Solutions, Chat, Video and Social Media. This way Contact Center costs can be reduced and better customer relations can be build.

CCT has been founded 1999. The private Company has >50 employees and works closely with Customers and Partners around the world. Our world-class team includes seasoned industry veterans and young talents who are passionate about clients, gaining competitive advantage by delivering an excellent customer experience.

Unser starkes Team von Senior Beratern, Projektmanagern, Ingenieuren und Software Entwicklern hat hierzu umfangreiche und langjährige Erfahrung im Bereich Software, Integrationsprojekte und Consulting.

Andrea Kreuter
Managing Director, CCT Deutschland GmbH

Andrea Kreuter, founding member and managing partner of CCT Germany GmbH, is leading the project management implementation services for complex contact center software integrations. Andrea has more than 17 years of experience in customer interaction management with companies such as Avaya, NCR, Siemens Business Services, T-Systems and other leading communications vendors.

Uwe Kreuter
Managing Director, CCT Deutschland GmbH

Uwe is a founding member and managing partner of CCT Germany GmbH. He advises numerous well-known companies in the field of strategy and technology for customer interaction management. Uwe has more than 20 years of experience in contact center and telephony technologies, including management positions at companies such as Avaya and Cisco. He is a graduate engineer (FH) of communication engineering and studied in Wiesbaden.

Stefan Kovacs
Director Sales & Marketing, CCT Deutschland GmbH

Stefan Kovacs has more than 17 years of experience in the communications and information technology industry, with a particular focus in the areas of omnichannel call centers, workforce optimization and consulting around customer experience management.
His experience with sales and management responsibilities include many leading technology companies such as Aspect, Avaya, Tieto (Consulting & IT and Product Engineering Services), Verint & NICE. He was most recently Regional Director Sales and Business Development for Germany, Austria and Switzerland at Teleopti.

Uwe Seiler
Senior Consultant Systemintegration, CCT Deutschland GmbH

Uwe Seiler has more than 20 years of experience in building and running communications solutions for large enterprises, with a particular focus in the areas of voice communication and contact centers. He is leading CCT to build and operate integrated communication solutions based on Avaya Aura, Avaya IP Office, MS Lync and other vendors within CCT. He is a long term experts in CCT Solutions and is the head of CCT`s System-Implementaion & Support team.

Stefan Schneider
Senior System Engineer & Project Manager, CCT Deutschland GmbH

Stefan Schneider, is an early member of CCT, he is leading the product management of CCT Software and CCT Software implementation services for large complex contact center software integrations. Stefan has long term experience in customer interaction management solutions with companies such as Avaya, CafeX and CCT`s Software.