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Why cct

CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for a modern, customer oriented communication and integrate these into an innovative customer service solution.

CCT offers Solutions for Small Medium Companies as well as large Enterprise Solutions on a Basis of a best of breed vendor portfolio, as well as CCT`s own Omni-Channel Desktop Solution ContactPro, which is integrated with the major partner vendors as well. Major integrations include Avaya, Salesforce.com, MS Dynamics & Sykpe for Business as well as SAP CRM, CafeX Communications and Moxtra. For 2015 CCT received the worldwide Avaya DevConnect Partner of the year award and CCT ContactPro Portfolio is available through the Avaya Selected Partner Program SPP on a worldwide basis, as well as the Avaya Snap Store for the new Breeze and Oceana Omni Center Platforms

CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique Solutions for a perfect customer relationship. Based on modern technology, CCT helps Enterprises, to engage with the new generation of customers via Mobile Engagement Solutions, Chat, Video and Social Media. This way Contact Center costs can be reduced and better customer relations can be build.

CCT has been founded 1999. The private Company has >50 employees and works closely with Customers and Partners around the world. Our world-class team includes seasoned industry veterans and young talents who are passionate about clients, gaining competitive advantage by delivering an excellent customer experience.