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UNIFIED COMMUNICATIONS


Kundenorientierte Kommunikation ist zu einem wichtigen Wettbewerbsfaktor geworden. Unternehmen müssen heutzutage in der Lage sein, über die modernen, von Kunden bevorzugten Kanäle zu kommunizieren und dabei proaktiv und effizient zu (inter-) agieren. CCT hilft dabei, mit den Anforderungen Schritt zu halten und bietet einen umfassenden Service rund um Unified Communications und Contact Center Integration.
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AN OVERVIEW CCT ContactPro Omni-Channel Agent with MOXTRA


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CONTACTPRO POWERED BY MOXTRA HOW DOES IT WORK ?


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CONTACTPRO for Avaya Oceana, Avaya Elite & Skype for Business


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CONTACTPRO EMC FACTSHEET


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CONTACTPRO AIC FACTSHEET


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CONTACTPRO Outbound with Avaya POM


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CONTACTPRO Manager


Manage your ContactPro Agent Desktop environment.
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CONTACTPRO SALES FORCE FACTSHEET


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CONTACTPRO MS DYNAMICS FACTSHEET


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CONTACTPRO SAP CONNECTOR FACTSHEET


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CONTACTPRO WEB REPORTER FACTSHEET


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CONTACTPRO MOBILE APPS FACTSHEET


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CONTACT PRO PERFORMANCE TESTING


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CONTACTPRO VERSION 4 UPDATE


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CONTACTPRO


Modular solutions for agent desktops in an Avaya multimedia Environment.
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CONTACTPRO Manager


Manage your ContactPro Agent Desktop environment.
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CONTACTPRO AIC


Scalable agent desktop solution on the Avaya AIC platform.
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CONTACTPRO EMC


Scalable agent desktop solution on the Avaya Elite Multichannel (EMC) platform.
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CONTACTPRO OUTBOUND


Integrated outbound solution with template and campaign function for ContactPro AIC.
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CONTACTPRO WEB REPORTER


WEB Reporting and dashboard module. Enables managers and supervisor to access reports via internet browser.
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CONTACTPRO SUPERVISOR APP>


Mobile application to monitor and manage resource allocations (skill based).
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CONTACTPRO AES FACTSHEET

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CCT Call Center World Speech by Harald Henn #haraldhenn

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CONTACTPRO SUCCESS STORY

Published by Avaya DevConnect Marketplace
A long-time customer of both Avaya and CCT, Süwag chose to implement the latest version of CCT’s ContactPro, an integrated desktop software solution that interacts with Avaya Interaction Center. Avaya Interaction Center, an open, standards-based software platform that simplifies management of multimedia customer Service through voice, video, email, web chat and IP telephony – helping businesses manage Service levels better and exceed customer expectations during each and every interaction. Read the whole Success Story, how CCT ContactPro electrifies Süwag Energie Contact Center Results.

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CONTACTPRO SOLUTION BRIEF


Published by Avaya DevConnect Marketplace
As the demand for any time, any where, any device customer interaction grows, the need for a solution that allows organizations to efficiently and proactively respond regardless of communication channel becomes essential. Read more about the ContactPro Solution of CCT that gives organizations the tools necessary to manage multichannel communications in their contact center.

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CCT Connector Snap IN for Avaya Breeze & Oceana


This Video explains the advantages of ContactPro Agent desktop in combination with Avaya Breeze and Avaya Oceana
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Webinar Productive Omni Channel Communications from the Agent Perspective


The communication in todays world is changing and the traditional communication through voice calls becomes more and more a communication enabled mobile & web based “self-service” real time connection. In the speed of today’s business, no one has the time for long conversations or complex explanations, everybody like to get a “one-click solution”. CCT`s ContactPro Desktop allows Customers to bring their existing Avaya infrastructure to the next generation of communication applications such as Breeze and Oceana. There are many flexible options to go with CCT`s Omni-Channel Agent Desktop on any platform. Most important to our Customers is the efficient way CCT`s Agent Desktop adapt to the existing desktop and data requirements for every Agent. Presented by: Uwe Kreuter, CEO CCT Software LLC, CCT Deutschland GmbH
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CONTACTPRO for CafeX


LEARN MORE ABOUT CAFEX
Have a look, this is the way CafeX works in Mobile Customer Engagement
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CONTACTPRO FOR AIC VIDEO


With Focus on Voice and E-Mail, in this Product Video you'll get an overview about the functionality of the ContactPro Agent Desktop as well as insights into the modules of Multi-Media, Presence, Reporting, Web Chat and Social Media.
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CONTACTPRO FOR EMC VIDEO


CCT ContactPro for EMC is a unified control center display that enables call center agents to view and manage all inbound and outbound communications channels and integrates seamlessly into Avaya contact centers. It makes agents' lives easier, gives them more and faster control of multiple communication data sets and improves their productivity. With focus on Voice, in this Video you'll get an overview about the functionality of the ContactPro Agent Desktop as well as insights into the modules of Multi-Media, WebChat and Outboun.
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“MULTI-MEDIA CUSTOMER ENGAGEMENT - PODCAST


Doug Green, Publisher of Telecom Reseller, speaks with Uwe Kreuter, CEO, and Andrea Kreuter, CEO, while at IAUG 2015 about the company and CCT's solutions.
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“INTRODUCING CCT” - PODCAST


Uwe Witt, CCT Sales Director tells about the company and the flagship product, ContactPro.
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CAFEX OVERVIEW


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CAFEX Live Assist for Microsoft Dynamics 365


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CafeX WHITEPAPER ENGAGING THE NOMAD 2015


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CafeX-PERFECTING THE ART OF MOBILE ENGAGEMENT CASE STUDY


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CAFEX-KICKSTART


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AVAYA BREEZE (FORMERLY ENGAGEMENT DEVELOPMENT PLATFORM EDP)


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Avaya Aura Call Center Elite


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Avaya Interaction Center


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Avaya Aura Call Center Elite Multichannel


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Avaya Aura Application Enablement Services


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Avaya Aura Experience Portal


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Avaya Proactive Outreach Manager


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Avaya Control Manager


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Avaya Aura Workforce Optimization


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Avaya Aura Session Manager


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Avaya Aura System Manager


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Avaya Session Border Controller for Enterprise


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Avaya Presence Server


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Avaya Collaboration Pod (C-POD)


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Avaya IP Office


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Avaya IP Office Contact Center


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Avaya IP Office User Productivity Solutions


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Avaya IP Office Brochure


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"Nachhaltig kommunizieren" - Mit dem Umzug in das neue Verwaltungsgebäude will die RheinEnergie AG ihr Arbeitsplatzkonzept flexibilisieren und ihre IT-Landschaft fit für die Zukunft machen. Funktionelle, flexible und zukunftsorientierte Kommunikationsprozesse sowie niedrige Betriebskosten schaffen die Basis für nachhaltigen Geschäftserfolg.

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Since its foundation more than 40 years ago, alltours has grown into the largest independent tour operator in Germany. To fulfill the related requirements, alltours opted to CCT, a service provider specialising in contact center and unified communications services with an experienced consulting and integration team.

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Utilities case study: ContactPro multi media agent desktop with integration into CRM/ERP and archiving.

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Avaya Sales Connect

Avaya Sales Connect is a weekly Avaya program designed to provide consistent exposure to the Sale information and resources needed to "get smart" on Avaya. Regarding, CCT gives all required information and an overview about CCT ContactPro.

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Avaya Tech Connect

Avaya Tech Connect is a weekly Avaya program designed to provide consistent exposure to the Technical information and resources needed to "get smart" on Avaya. Regarding, CCT gives all required information and an overview about CCT ContactPro.

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