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ContactPro Supervisor

ContactPro Manager & Supervisor

ContactPro Manager provides an Omni-Channel Contact Center Management environment for the CCT ContactPro Omni-Channel Solution. The solution can simply be managed with an browser based applikation. It provides comprehensive possibilities to configure Agent and Supervisors functionality. The system enables multi-tenant based user-rights with over 1000 properties per User or User templates to be used.

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ContactPro Supervisor provides an Omni-Channel Contact Center Management environment for the CCT ContactPro Omni-Channel Solution. The solution can simply be managed with an browser based applikation. It provides comprehensive possibilities to configure Agent and Supervisors functionality. The system enables multi-tenant based user-rights with over 1000 properties per User or User templates to be used.

 

 

   ContactPro Supervisor features:

  • Realtime and historical reports
  • Skill management
  • All media-channels
  • Based on user-rights
  • Tabular and graphical data