Follow Us
MENU
ContactPro Outbound

ContactPro Outbound POM

CCT ContactPro Outbound Manager for Avaya Proactive Outreach Manager (POM) is a scalable desktop solution for integrating the features for Outbound Telephony with Avaya POM into an omni-channel agent desktop with ContactPro for Avaya AES, ContactPro for Avaya Elite Multichannel EMC, ContactPro for Avaya Interaction Center AIC and Avaya Breeze/Oceana Platform. ContactPro for POM expands the ContactPro client to support Avaya POM Agents in outbound campaigns. The CP outbound module supports all POM Dialing Modes like preview, progressive and predictive campaigns.


>>download as PDF

 

 

   ContactPro Outbound features:

  • Contact Blending for all dialing modes
  • Campaign management
  • Agent Scripting for Inbound and Outbound
  • Multi-site, Multi-tenancy support
  • Dashboard Agent display
  • Multiple language support
  • Large scalable enterprise solution