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ContactPro Outbound

ContactPro Outbound

CCT ContactPro Outbound Manager is a scalable agent desktop solution for outbound campaigns using the Avaya Communication Manager platform. The Outbound Manager can be deployed on its own or as add-on module for the ContactPro (CP) Multimedia Client. The flexible design and the adaptability enable the agent to fully concentrate on the customer interaction. Due to the CP solutions’ deep integration into the Avaya architecture the Outbound Manager makes optimum use of the Avaya platform’s different features and administration functions.

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   ContactPro Outbound features:

  • Blending of functions
  • Campaign management
  • Scripting
  • Multi-tenancy
  • Overview display
  • Multiple languages
  • Scalable