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CCT Solutions Inc.: Providing an integrated omni-channel contact center for rich and compelling customer experiences
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CCT IS ONE OF THE “20 MOST PROMISING CONTACT CENTER TECHNOLOGY SOLUTION PROVIDERS 2017”

CCT Solutions recognized by CIOReview magazine as one of the 20 most promising CONTACT CENTER TECHNOLOGY SOLUTIONS PROVIDERS 2017.
http://contact-center.cioreview.com/vendor/2017/cct_solutions
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Webinar Productive Omni Channel Communications from the Agent Perspective

The communication in todays world is changing and the traditional communication through voice calls becomes more and more a communication enabled mobile & web based “self-service” real time connection. In the speed of today’s business, no one has the time for long conversations or complex explanations, everybody like to get a “one-click solution”. CCT`s ContactPro Desktop allows Customers to bring their existing Avaya infrastructure to the next generation of communication applications such as Breeze and Oceana. There are many flexible options to go with CCT`s Omni-Channel Agent Desktop on any platform. Most important to our Customers is the efficient way CCT`s Agent Desktop adapt to the existing desktop and data requirements for every Agent. Presented by: Uwe Kreuter, CEO CCT Software LLC, CCT Deutschland GmbH
Video

See our latest podcast:

Uwe Kreuter, Managing Director, of CCT Solutions, Avaya Breeze and newly announced Avaya Oceana are welcome developments.
--->Podcast

06. July 2016, PRESS RELEASE:
CCT ContactPro with Outbound Engagement now rated “Avaya Compliant”

  • CCT ContactPro is compatible with Avaya Proactive Outreach Manager 3.0.1
  • Helps businesses improve outbound and blended customer service, increase engagement quality and staffing flexibility
Philadelphia, USA / Frankfurt, Germany – 06 July, 2016 — CCT, a leading provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, announced that its ContactPro desktop solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
CCT’s ContactPro is an omnichannel desktop solution that helps businesses leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. CCT ContactPro with outbound engagement integrates Avaya Proactive Outreach Manager features into a multi-touch agent desktop for the Avaya Aura® Platform. The outbound module supports all Proactive Outreach Manager modes such as preview, progressive and predictive campaigns with automatic blending. The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Outreach Manager 3.0.1.
CCT Solutions, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its ContactPro solution is available through the DevConnect Select Product Program.
As a Technology Partner, CCT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.

“Outbound interactions are an integral component of any customer service strategy. Helping ensure agents are enabled to deliver high-quality service, regardless of a customer’s channel preference, is vital. With this compliance testing, Avaya customers can be confident that ContactPro seamlessly interacts with Avaya Proactive Outreach Manager to help increase customer satisfaction.”
-- Andrea Kreuter, Managing Director, CCT

“Technology partners like CCT are helping Avaya customers provide positive customer experiences to their clients. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions.”
-- Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources
www.devconnectmarketplace.com/cct-deutschland-gmbh-cct-software-llc
www.avaya.com/devconnect
www.cct-solutions.com/en/

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com


About CCT

CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT is leading the way in Omni channel customer engagement solutions. Based on Avaya technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. www.cct-solutions.com

CCT Deutschland GmbH
Heinrich-Hertz-Strasse 5
60486 Frankfurt, Germany
Phone +49 69 7191 4969 0

US Offices
CCT Software LLC
1735 Market Street STE 3750
Philadelphia, PA 19103
Phone +1 267 507 6196

CCT Software LLC
6303 Blue Lagoon Dr. STE 400
Miami, FL 33126
Phone +1 267 507 6196

This email address is being protected from spambots. You need JavaScript enabled to view it.

06. June 2016, PRESS RELEASE:
CCT Solutions and Moxtra announce partnership

Providing new ways to service customers through advanced omni-channel agent functionality and collaboration on-demand

—May, 2016. Philadelphia and Cupertino, USA / Frankfurt, Germany — CCT Solutions, a leading provider of comprehensive unified communications and contact center solutions is partnering with Moxtra, a leading provider of embeddable cloud collaboration. By integrating collaboration capabilities via Moxtra’s rich APIs & SDKs into CCT’s ContactPro omni-channel desktop solution, the companies are significantly enriching and improving the customer experience for mobile and web-based customer service application solutions.
By joining forces, Moxtra and CCT Solutions are creating more innovative ways for companies to address their customer service needs through advanced omni-channel agent functionality and collaboration on-demand. The ContactPro Agent Desktop user will be able to share content and obtain richer context for serving customers across multiple transactions independent of which agent serves the customer. This is made possible through Moxtra’s cloud-based, mobile collaboration API, which will function like a media-rich chat feed to end users. ContactPro users will be able to securely share content during mobile or web based interactions with customers, improving interactions and enabling them to address customer needs more effectively. They will be provided with a single cloud based secure repository for all customer interactions, including customers contacts, as well as chat interactions and document sharing capabilities. This amplifies productivity and efficiency, boosts mobility, and increases customer engagement and retention.
"We are always looking to further enhance our solution and we believe that innovative collaboration technology is key to customer-centric service evolution," stated Uwe Kreuter, Managing Director, CCT Solutions. "With Moxtra we have a found a great partner for in-context communications. Leveraging our expertise in contact center and customer service with Moxtra’s expertise in mobility and collaboration, our customers benefit from an evolution in customer engagement collaboration.”
“We are excited to partner with CCT Solutions to deliver powerful in-app, customer service collaboration experiences to their customers and to participate in the mobile revolution of the contact center experience,” said Satish Shenoy, Vice President, Worldwide Channel Sales.
About Moxtra
Moxtra delivers an embeddable, mobile-first solution that lets people work the way they want to – on the go or at their desks, in real-time or any time. Embed multi-layered, cloud collaboration into your mobile and web apps with Moxtra’s SDKs and APIs, bringing collaboration into the context of your application. With Moxtra, enable users to engage with each other via messaging, voice and video calling, screen sharing, file sharing, document annotation, audio-visual clips, and more – without leaving your app. For more information, please visit moxtra.com
About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT is leading the way in omni channel customer engagement solutions. Based on Avaya and CafeX technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.For more information visit the CCT website in English cct-solutions.com or Spanish cct-solutions.com

Contact

CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
This email address is being protected from spambots. You need JavaScript enabled to view it.

01. June 2016, PRESS RELEASE:
ContactPro rated compliant with Avaya Breeze

CCT Solution’s Omni-Channel Desktop Solution successfully completes compliance testing for new Avaya technology platform

Philadelphia, USA / Frankfurt, Germany. 01st of June 2016 — CCT, architect and systems integrator for contact center and UC projects, has announced that its most recent version of ContactPro is compliant with the Avaya Breeze technology platform. The CCT software successfully passed interoperability tests with the Avaya Co-Browsing Snap-In and Avaya Breeze. It is now officially rated “Avaya compliant” with Avaya Breeze, the next generation of the Avaya Engagement Development Platform, thus steadily extending the list of ContactPro certifications for products offered by Avaya, a global provider of communication systems.
Avaya Breeze helps companies to integrate communication and collaboration into work flows, business processes and existing applications. Possible use cases include everyday communication, team collaboration and personalized customer engagement as well as contact center optimization. Avaya describes the platform as a virtual toolbox with pre-programmed tools and Snap-Ins which can be added to virtually any business process to link all processes.
Contact center and Unified Communications expert CCT has specialized on Avaya CC and UC platforms. With CCT ContactPro the company also offers its own omni-channel agent desktop solution for Avaya environments. ContactPro is continually updated and improved and compliance-tested in the Avaya test lab, as was the case this May to confirm interoperability for the integration of Breeze.
“Breeze helps to communications-enable business applications”, says Andrea Kreuter, Managing Director at CCT Solutions. “The platform provides proven Avaya communication capabilities in a modern development environment. We support our customers to achieve optimum integration in their Avaya communications environment and to generate true value add.”
CCT Solutions, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Avaya business partners and customers can also order the ContacPro solution through the Avaya Select Product Program (SPP). The scope of services offered by CCT ranges from strategy and technology consulting, implementation and support, to entirely cloud-based contact center (CC) and unified communications (UC) solutions.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT is leading the way in omni channel customer engagement solutions. Based on Avaya and CafeX technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.For more information visit the CCT website in English cct-solutions.com or Spanish cct-solutions.com

Contact

CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
This email address is being protected from spambots. You need JavaScript enabled to view it.

30. May 2016, PRESS RELEASE:
CCT Solutions integrates Omni-Channel Desktop with Zang for New Customer Service and Contact Center Applications

CCT‘s Zang integration to premier at Avaya IAUG conference (05 -09 June, Orlando/Florida)

30.th, May, 2016. Philadelphia, USA / Frankfurt, Germany — CCT Solutions, a leading provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, has announced integration of their ContactPro omni-channel desktop solution with Zang. . The Zang platform, which was only recently launched by Avaya, delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.
Apps have become an increasingly important relationship tool for cultivating relationships. Accordingly, building apps for customers, partners, and employees is one of the primary tasks in corporate IT departments. Here, completely cloud-based Zang offers quick and convenient support with easy-to-use drag and drop tools, pre-built applications and robust APIs.
By integrating this innovative cloud communications platform and cPaaS solution in their desktop solution, CCT Solutions can leverage the best of the web to build and deploy applications that communications-enable enterprise-specific applications and services. Zang enables “click-to-connect” communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments – all with complete workflow automation. A seamless user experience is further supported by connecting popular collaboration apps with business solutions. Combined with CCT’s developer capacities Zang enables sophisticated applications and new customer touch-points.
“Zang provides a truly innovative approach to communications-enabling applications and services for our customers,” says Uwe Kreuter, Managing Director at CCT Solutions. “When we first learned about Zang, we saw an immediate opportunity to create the best communications experiences for our customers by integrating the Zang platform with ContactPro. We are very pleased to announce that the integration will be presented for the first time at this year’s International Avaya Users Group IAUG Summit in early June.”
“On the heels of announcing international availability of Zang, we are excited to work with German-based CCT on its ContactPro integration with the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang. “With Zang, CCT customers can create new contact center and customer service applications to deliver a true omni-channel experience for the end-customer.”
CCT, an Avaya DevConnect Technology Partner and participant in the DevConnect Select Product Program (SPP), operates internationally and provides all services related to cloud-based or on-premise contact center and unified communications projects, sophisticated multimedia solutions, and intelligent portal solutions – from consulting and implementation to maintenance and service.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. For more information visit the CCT website in English cct-solutions.com or Spanish cct-solutions.com

Contact

CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

21. January 2016, PRESS RELEASE:
CCT Solutions and CafeX Announce Partnership Agreement

  • CafeX signs CCT as first German partner to gain foothold in Central Europe
  • Co-exhibiting to showcase innovative omnichannel solutions at European contact center exhibition CCW, 23 – 25 February, Berlin

21 Jan. 2016, New York, USA / Frankfurt, Germany — CafeX Communications®, a leading supplier of real-time engagement solutions for mobile and web platforms, and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s award-winning omnichannel agent desktop solution. This partnership with CCT is an important step in CafeX’s Continental European expansion initiative to complement CafeX’s distribution and customer footprint in North America and Asia.
CCT will deploy and integrate CafeX technologies to deliver real-time customer engagement solutions embedded within mobile applications and websites. Solutions include WebRTC-based in-app communications to enable one-click voice and video communication between online customers and contact center agents, as well as screen-sharing, co-browsing, annotation and other context-rich collaboration features. The joint offering will ensure that interactions across all channels are routed and blended with ContactPro, with comprehensive capture for quality and reporting purposes.
“CafeX technology allows us to enhance digital engagement within our ContactPro solution and helps us bring together the new and traditional worlds of communication in a compelling manner. Together we can create seamless ways for customers to engage within mobile and web applications, thus providing a true value-add for businesses across industries”, said Uwe Kreuter, Managing Director, CCT Solutions. “We are excited to partner with CafeX to meet the increasing omnichannel demands of the German and European marketplaces.”
“This agreement with CCT underscores our partner-centric approach to the market, focused on leading systems integrators with a thorough understanding of omnichannel engagement and customer experience”, said Dave Phillips, Managing Director, CafeX Communications. “CCT’s firm roots in the contact center, combined with expertise in both back-end systems and user applications, makes this partnership an ideal fit for CafeX.”

Showcasing in Berlin Together the companies will demonstrate the CafeX platform and its ContactPro integration at CCW in Berlin, the biggest event of the customer service industry in Europe. There will be a dedicated CafeX area at the CCT booth hall 3 / stand H8a with presentations throughout the trade show, 23 – 25 February.

About CCT
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. For more information visit the CCT website in English cct-solutions.com/en/ or Spanish cct-solutions.com/es/

About CafeX
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. The enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments. For more information about CafeX, please visit www.cafex.com or follow @CafeXComms.

CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.

Contact
CCT Solutions

- Germany, Frankfurt, Phone +49 69 7191 4969 0
- US Office, Philadelphia, Phone: +1 267 507 6196
This email address is being protected from spambots. You need JavaScript enabled to view it.

CafeX
Sajeel Hussain, Chief Marketing Officer, CaféX Communications
+1 (646) 351-0054
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October 2015 – CCT’s ContactPro V 3.5 Now Rated “Avaya Compliant”

The Avaya DevConnect Partner Excellence Awards Program awarded CCT as Avaya DevConnect Partner of the Year 2015. The Program recognizes significant achievements of Avayas Technology Partners and honors companies, which showed their value to Avaya throughout the past year. More Information.

14 September 2015 – CCT ContactPro Release 3.5 rated Avaya EMC compliant

CCT ContactPro application successfully passes all compliance tests for leading Avaya call center platform, the solution is now also rated compliant with Aura® Call Center Elite Multichannel of Avaya, a global provider of business collaboration systems, software and services. This is the latest addition to the list of certifications for other Avaya key products such as Avaya Aura® Communication Manager, Avaya Aura® Application Enablement Services, and Avaya Interaction Center… Read More (Link) or visit our blog at http://telecomreseller.com/category/writers/voice-of-the-vendor/cct-blog/

27 June 2015 – CCT Podcast - Multi-media Customer Engagement

CCT offers multi-media customer engagement solutions. Based on Avaya technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
Doug Green, Publisher of Telecom Reseller, speaks with Uwe Kreuter, CEO, and Andrea Kreuter, CEO, while at IAUG 2015 about the company and their Solutions: Download Podcast.

15 June 2015 – Avaya selects CCT as “DevConnect Partner of the Year 2015“ Award at IAUG Converge 2015

The Avaya DevConnect Partner Excellence Awards Program awarded CCT as Avaya DevConnect Partner of the Year 2015. The Program recognizes significant achievements of Avayas Technology Partners and honors companies, which showed their value to Avaya throughout the past year. More Information.

30 March 2015 -  alltours equipped for Multimedia Communication

"Everything – but at a low price" under this slogan, since its foundation more than 40 years ago, alltours has grown into the largest independent tour operator in Germany. To be optimal equipped for the multimedia future demand and requirements, alltours worked together with CCT - UC and CC integration specialist with an experienced consulting and integration team. Click here to get all information about that CCT success story.

19 September 2014 - CCT ContactPro Now Available through Avaya DevConnect Select Product Program

CCT’s multichannel agent Desktop ContactPro can now also be ordered directly from Avaya and its channel partners. It has been chosen for the “Avaya DevConnect Select Product Program” which offers a streamlined way to order Avaya-compatible, third-party applications that bring “powerful capabilities to Avaya’s portfolio”. More Information.

02 September 2014 - CCT ContactPro is now Rated “Avaya Compliant"

CCT announced that the most recent version of ContactPro has been successfully tested for interoperability with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services. Click here to read more.

 

28 August 2014 - “Introducing CCT” - Telecom Reseller Podcast

Jeff Owen, Executive Editor and Reporter at Telecom Reseller, invited CCT to join him in a podcast. His interview partner is Uwe Witt, CCT Sales Director and they talk, among others, about the company’s clear focus on contact center and on Avaya technology. Learn more about their flagship product CCT ContactPro and how companies deploy the CCT solution to leverage their Avaya infrastructure, improving agent productivity and customer lifetime value.

 

02 July 2014 - 2nd Star for CCT!

CCT again recognized as Avaya Contact Center Partner of the Year

This year’s Avaya Partner Connection & TechShare Day was held on 2nd July in Leipzig, Germany. The event featured an interesting lecture program covering products as well as tactical and strategic topics. It also provided many opportunities for the partners to exchange knowledge and learn more about each other. After all, it requires quality products and solutions as well as a motivated and well coordinated team to deliver top performances! Reflecting this team approach Avaya again recognized this year’s best partners in multiple categories in an award ceremony. As award winner for the second year in a row, the CCT Team is proud to announce: “We are AVAYA CONTACT CENTER PARTNER OF THE YEAR 2014!“ Click here to read the press release.

 

08 May 2014 - Review: CCT User Conference

The third CCT User Conference took place on May 8th 2014. The event, titled “Multi-Channel Communications in Customer Dialogue“, featured exciting presentations by interesting speakers, providing a platform for a lively exchange of opinions to the numerous participants. The presentations and discussions centred on the related topics and challenges faced by companies today and on the solutions required in the field.

To download the presentations of this interesting and insightful day please click on the respective title. Please note that the presentations are in German:

Prof. Dr. rer. pol Nils Hafner (Keynote): Touchpoint Management im Spannungsfeld

Andrea Kreuter/Stephan Danz (CCT Deutschland GmbH): CCT ContactPro Update Version 3

Markus Bornheim (Avaya Deutschland GmbH): Beyond Contact Handling - Technologie Trend im Contact Center

Andrew Maher (Avaya Deutschland GmbH): Eine Rundreise Social Mobile Kundenservice

Florian Aulbach (VOXEO/Aspect): Verbesserter Kundendienst mit Multichannel Self-Services

 

Here you can find a small selection of Feedback Statements from our participants:

“Thank you for putting together this successful conference – it was eventful and provided excellent value. We were able to gain new impressions as well as helpful information and news.”

“A total success from start to finish.”

“Thank you again for your great hospitality; we enjoyed the event very much.”

"I would like to take the opportunity to thank you again for your invitation and the successful day. Also, service and support during the event were excellent. Thank you very much.”

“It was a great event and I’m looking forward to the next one!”

The entire CCT Team is looking Forward to welcoming you at the 4th CCT User Conference in 2016!

 

27 April 2014 - Review: CCT international - IAUG 2014

CCT was the only European partner to participate in the International Avaya User Conference (IAUG Converge 2014) from April 27th to May 1st 2014 in Dallas, Texas. We have compiled a “best of” selection of impressions in a short video. To view the video click here.

25 March 2014 - CCT in the international arena

The international Avaya User Conference starts on 27 April in Dallas, Texas. CCT is one of only few European partners to present their own multi channel agent desktop solution ContactPro. The solution will be shown in presentations held together with customers. It will also be shown to the 300 participants at the exhibition.

23 March 2014 – Industry Focus: Utilities Sector

Avaya and CCT publish White Paper: What do companies from the utilities sector have to consider when modernizing their communications infrastructure? This White Paper takes a closer look at general and industry-specific aspects.

January 2014 - "Energy in Dialogue" - Süwag

The German utilities company Süwag has updated its customer service center. The objectives included: higher performance, increased efficiency and new interaction channels. Read the Read the case study.

Events

 

SAVE THE DATE STAY CONNECTED WITH IAUG365
Agent Care Means Customer Care

29. November 2017 | 10:00 a.m. – 11:00 a.m. CST
Registration: https://t.e2ma.net/webview/x7n70/b09460d388906053bbe05c19e2153f85

SAVE THE DATE IAUG 2018

28. – 31. January 2018 | New Orleans, LA
Registration: https://news.avaya.com/avaya-engage-2018-index

SAVE THE DATE Call Center World 2018

27. February – 01. March 2018 | ESTREL Hotel Berlin

Call Center World 2017

21. – 23. February | ESTREL Hotel Berlin

IAUG CONVERGENCE 2017

12. – 15. February 2017 | MGM Grand, Las Vegas, NV

IAUG CONVERGENCE 2016

05. – 09. June 2016 | Disney Swan & Dolphin Resort, Orlando, FL

The technology landscape is changing daily, faster than any of us can keep up. IAUG CONVERGE gives you the resources, connections and forum to navigate the matrix of new technology solutions, companies, and insights to stay ahead of it all!

No other event provides you with the opportunity to ENGAGE with fellow Avaya users, experts and innovators who are shaping best practices for cutomer interaction, engagement and business efficiencies.

Your journey to the next chapter of communications and Avaya technology starts with CONVERGE2016.

CCT Solutions will be part of IAUG CONVERGENCE 2016 with an own Tradeshow Booth and a customer reference case study presentation. If you like to receive more information about your possibilities please let us know, we are happy to inform you (Mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.).

More/Registration:

http://www.iaug.org/converge2016

 

IAUG Converge 2015

Participating in the International Avaya Users Group Conferences (IAUG) in 2013 and 2014 proved a positive and exciting experience. We will therefore also participate in IAUG 2015. As one of only few European partners at the event we will present ContactPro, our multi-channel desktop solution developed in-house, in the conference forums and its accompanying Exhibition.

On IAUG we will show the next generation Integration with Avaya EDP (Engagement Development Platform) into our Multi-channel Agent Desktop, as well as Outbound Communication through Avaya POM (Proactive Outreach Manager). Another highlight will be the newly integrate Dashboard which shows all Omni-channel Communication in a comprehensive way.

 

Click here to get a comprehensive overview about the highlights and CCT’s ContactPro.