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ContactPro empowers agents to efficiently serve customers in today's demanding world of omni-channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on omni-channel functionality ContactPro defines a new method for integrated traditional Voice Contacts, Emails, Fax and Documents with modern Web and Smartphone Communication for any WebRTC, Chat, Assistant Browsing and File sharing, Online Presence, SMS/IM (text) and Social Media activities. Additionally, the Web Supervisor Functions provide simple Reporting and full media control.

ContactPro is a flexible, modular and customizable client-server solution for today's contact centers. The solution provides a unified interface for handling all inbound and outbound channels deployed by the contact center.

 

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   ContactPro fully integrated features:

  • Unified Communication (UC)
  • Omni-Channel contact management
  • Business application integration
  • Integration of portal solution
  • Outbound module with campaign management 
  • Quality Management support
  • Social media integration
  • Multi-tenant Support