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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full media control.

ContactPro is a flexible, modular and customizable client-server solution for today's contact centers. The solution provides a unified interface for handling all inbound and outbound channels deployed by the contact center.

 

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   ContactPro fully integrated features:

  • Unified Communication (UC)
  • Omni-Channel contact management
  • Business application integration
  • Integration of portal solution
  • Outbound module with campaign management 
  • Quality Management support
  • Social media integration
  • Multi-tenant Support